Location
London - South region, covering two sites per position: either Southmere and Parkside or New Mansion Square and Burridge Gardens.

Hours
Flexible working including early mornings, evenings and weekends as required.

Salary
£30,000 per annum

About the Role
As Concierge Supervisor for the South region, you will play a key role in delivering a safe, welcoming and customer-first concierge service across Peabody’s flagship housing schemes. Leading a team of concierge officers, you will ensure residents, guests and visitors receive a professional, responsive service every time.

You will be the go-to person for concierge teams across two sites, motivating your team, monitoring performance, and ensuring shifts are always covered. Leading by example at the front desk, you will assist with complex enquiries and manage escalations.

Your responsibilities include handling building access, parcels, CCTV, and fobs, liaising with contractors, and supporting residents during emergencies to ensure smooth and professional concierge operations. You will focus on creating a joined-up, customer-focused experience prioritising safety, dignity, and service excellence.

You will oversee day-to-day operations, ensuring compliance with building safety and service standards, managing shift planning and rotas, covering absences, and supporting out-of-hours colleagues. Supporting training needs, coaching new starters, and embedding consistent working practices will also be key parts of your role.

Building positive relationships with residents, acting on feedback, attending resident meetings, and collaborating with internal teams and contractors to resolve issues promptly and effectively are essential.

This role requires a hands-on, highly organised individual who leads from the front, remains calm under pressure, and is ready to support the team or step into situations as needed.

Experience
Proven experience supervising or managing a front-line team and driving performance, ideally in a residential or similar front-of-house setting.
A strong customer service background with a passion for delivering quality services.

About you
Confident using digital tools and IT systems for rota planning, incident reporting and communications.
Knowledge of estate and building safety, safeguarding, and health and safety protocols.
Ability to analyse and report on data.
Highly organised, hands-on leader who remains calm under pressure and supports their team effectively.
Flexible to work early mornings, evenings and weekends as required.
A full UK driving licence and access to a car is desirable but not essential.

Qualifications
No specific qualifications required; relevant experience and skills are essential.