Location
Westminster Bridge Rd, London. This role is primarily field- and office-based with regular travel required to our offices in Waterloo, Pitsea, and Houghton Hall, as well as contractor sites in Loughton and Houghton Regis. Flexibility to travel between these locations is essential.

Hours
Full Time - standard working hours with flexibility as required to support operational needs.

Salary
£58,000 per annum

About the Role
We are seeking a confident, proactive Contracts Manager (maternity cover, up to 12 months) to join our newly formed Repairs Team at Peabody. In this role, you will manage the performance of responsive repair contractors, support strategic contract administration, and drive continuous service improvements. You will work closely with operational teams and stakeholders to ensure quality, value for money, and customer satisfaction.

Your key responsibilities will include managing contractor performance, resolving escalations, ensuring KPIs are met, supporting Property Services Managers, leading regular review meetings, acting as a point of escalation, using data and insight to support proactive service delivery, and building strong relationships with internal and external stakeholders.

We are committed to delivering Simple, Safe, and Smart services, underpinned by our values: Be kind, Do the right thing, Love new ideas, Celebrate diversity, Keep our promises, and Pull together. You will be part of a team dedicated to making a real difference, working collaboratively and putting customers first.

Benefits
- Flexible and hybrid working
- 30 days' annual leave plus bank holidays
- Up to 10% pension contribution, matched 1:1
- Two additional paid volunteering days each year
- Flexible benefits scheme including healthcare, dental care, and more

Recruitment Process
Shortlisted candidates will be invited to attend an in-person interview on 27 November at Waterloo, Westminster Bridge Road, or 28 November at Pitsea, Basildon.

Please note this role requires a Basic DBS check and a full UK driving licence with access to a vehicle is desirable.

Experience
- Proven contract management experience including managing contractor performance, KPIs, and resolving escalations.
- Strong communication and stakeholder management skills, able to build rapport across all levels and challenge constructively.
- Demonstrated initiative and problem-solving ability, thinking creatively and making fair, independent decisions.
- Excellent organisational and prioritisation skills to manage competing priorities in a fast-paced environment.

About you
- Customer-focused with a collaborative approach, understanding both client and contractor perspectives.
- Able to promote a “one team” culture and work effectively with diverse teams.
- Proactive, values-led professional who thrives on building relationships, solving problems creatively, and delivering results for residents.

Qualifications
- Right to work in the UK is essential; visa sponsorship is not available.
- A full UK driving licence and access to a vehicle is desirable.
- This role requires a Basic DBS check.