Location
London

Hours
Full Time

Salary
Negotiable

About the Role
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This core belief has guided Burberry since 1856 and remains central to how we operate today. We provide an environment where creative minds from diverse backgrounds thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good, creating the next generation of sustainable luxury, driving industry change and championing our communities.

We are seeking a highly analytical and technically skilled CRM Data Analyst to join our growing Global Customer team. In this role, you will leverage data to drive meaningful customer engagement, optimize CRM strategies, and support Burberry’s ambition to deliver exceptional client experiences. You will work closely with CRM, Data Science, and Digital teams to translate data into actionable insights, using advanced analytics tools and coding in Databricks to structure and analyse large datasets. The ideal candidate combines technical expertise with business acumen and has a passion for the luxury and fashion industry.

Experience
5+ years of experience in CRM Analytics, Data Analytics, or related roles, ideally within the fashion, retail, or luxury sector. Strong proficiency in Databricks (SQL, Python, or PySpark) for data transformation and analysis. Solid understanding of CRM principles, customer segmentation, and campaign measurement. Experience working with customer databases, CDPs, and marketing automation systems such as Salesforce and Braze. Proven experience creating and maintaining reports and dashboards in Tableau and Looker.

About you
Strong analytical mindset and attention to detail, with the ability to interpret complex data into clear business insights. Excellent communication skills and stakeholder management, capable of presenting findings to non-technical audiences. Passionate about fashion, luxury, and delivering outstanding customer experiences.

Qualifications
Relevant qualifications or equivalent experience in data analytics or CRM-related fields are preferred but not mandatory. A commitment to continuous learning and development within the luxury retail sector is essential.