Location
London

Hours
Full Time - hours may vary depending on store needs

Salary
Negotiable, dependent on experience, store size, complexity and location

About the Role
As a Customer and Trading Manager, you will work closely with a small team of managers to ensure the store runs smoothly every day. You will often be the only manager on site, taking full accountability for the day-to-day running of the store. Your role involves working alongside your team to complete all tasks efficiently and safely, ensuring customers receive excellent service.

People management is a key part of this role, including managing performance and capability, conducting disciplinaries, and ensuring accurate scheduling and pay. In areas with close-knit networks of convenience stores, you may occasionally support other stores.

Our management teams are the driving force behind the business. With bold leadership, passion for service, and an eye for opportunity, you will empower your team to raise the bar every day. Whether it’s product availability, safety standards, or seamless daily operations, you will be a hands-on leader making a real impact. This role offers the chance to make work more rewarding for colleagues and create an exceptional shopping experience for customers.

Experience
Previous line management responsibilities in a fast-paced, operational environment.
Proven track record of delivering excellent customer service and coaching teams to do the same.
Experience leading a team in a customer-facing environment, motivating others, driving performance, and maintaining smooth operations.
Operational leadership skills with the ability to take responsibility for store operations in the absence of senior management.
Demonstrated success in meeting or exceeding KPIs such as sales, availability, customer satisfaction, or colleague engagement.
Experience managing employee relations issues including performance and absence management.

About you
You are a confident leader who thrives in a fast-paced retail environment.
You are passionate about delivering brilliant customer service and inspiring your team to do the same.
You have strong people management skills and are comfortable handling disciplinary and performance matters.
You are proactive, hands-on, and able to lead operations independently when required.

Qualifications
Relevant retail management experience is essential.
Specific qualifications are not mandatory but a commitment to ongoing development and leadership is expected.