Location
London

Hours
Full Time (hours not specified)

Salary
Negotiable, dependent on experience, store size, complexity and location

About the Role
As a Customer and Trading Manager, you will work closely with a small team of managers to ensure the store runs smoothly every day. You will often be the only manager on site, taking full accountability for the store’s daily operations. Your role involves working alongside your team to complete all tasks efficiently and safely, ensuring customers receive excellent service. People management is a key part of the role, including managing performance and capability, conducting disciplinaries, and ensuring accurate scheduling and pay. You may also support other stores within close-knit networks when needed.

Our management teams are the driving force behind the business. With bold leadership, passion for service, and an eye for opportunity, you will empower your team to raise the bar daily for customers. Whether it’s product availability, safety standards, or seamless daily operations, you will be a hands-on leader making a real impact. This role offers the chance to make work more rewarding for colleagues and elevate the shopping experience for every customer.

Benefits
- 10% discount on shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday
- Annual bonus scheme based on store and personal performance
- Free food and hot drinks for colleagues in all stores
- Generous holiday entitlement, maternity and paternity leave
- Pension scheme with 4-7.5% matched contributions
- Sainsbury’s share scheme with discounted investment opportunities
- Wellbeing support including emotional support, counselling, legal and financial advice
- Colleague networks to support personal and professional growth
- Cycle to Work scheme to hire bikes and equipment with tax savings
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more

We are committed to being an inclusive employer where every colleague can reach their full potential and every customer feels welcome. We provide resources, development opportunities, mentorship, training, and career progression pathways to support our colleagues’ success.

Experience
Previous line management responsibilities in a fast-paced, operational environment. Proven track record of delivering excellent customer service and coaching a team to do the same. Experience leading store operations independently in the absence of senior management. Demonstrated success in meeting or exceeding KPIs such as sales, availability, customer satisfaction or colleague engagement. Experience managing employee relations issues including performance and absence management.

About you
You are a confident and hands-on leader who thrives in a fast-paced, customer-facing environment. You motivate others, drive performance, and ensure smooth daily operations. You have strong operational leadership skills and are comfortable making decisions independently. You are passionate about delivering brilliant customer service and developing your team.

Qualifications
No specific qualifications are stated as essential, but relevant management experience and a commitment to personal and team development are important.