Location
London

Hours
Full Time (hours negotiable)

Salary
Negotiable

About the Role
Argos Shift Managers are responsible for managing shifts within our Argos stores, inspiring and motivating teams and being the go-to people for on-the-job support. You will coach colleagues in store to ensure everyone can deliver brilliantly for our customers whilst also working alongside the team on the shop floor. Often, you’ll lead the full store operation in the absence of the Store Manager, ensuring resources are allocated to deliver day-to-day tasks such as organising the warehouse, taking deliveries and serving customers. You will be an expert in our products and services, focusing on driving sales and profitability. This role requires strong commercial awareness and the ability to understand our customers to drive sales effectively. You will work towards and deliver KPIs with the aim of driving profitability for the store, while fostering a growth mindset for yourself and helping others to grow.

What we offer
We truly value our colleagues and provide a market-leading benefits package including a 10% discount card (increasing to 15% on Fridays and Saturdays at Sainsbury’s), free food and hot drinks in stores, generous holiday entitlement, maternity and paternity leave, a pension scheme with matched contributions, a share scheme to build investments at discounted rates, wellbeing support including emotional support, counselling, legal and financial advice, colleague networks to help fulfil your potential, a Cycle to Work scheme to save on bikes and equipment, and special offers on gym memberships, restaurants, holidays, retail vouchers and more.

Experience
A proven track record of delivering brilliant customer service and coaching colleagues to do the same. Experience motivating others, driving sales and performance, and keeping operations running smoothly. Operational leadership skills with responsibility for operations in the absence of management. Demonstrated success in meeting or exceeding KPIs such as sales, availability, customer satisfaction or colleague engagement.

About you
You are comfortable organising, running, and planning for a fast-paced operation. You can direct a team, providing day-to-day coaching and on-the-spot guidance to support brilliant experiences for colleagues and customers. You show up every day as a role model for service and values, going above and beyond to make shopping easy, fast, and friendly for every customer. You have strong commercial awareness and a growth mindset with a drive for personal growth while helping others to grow.

Qualifications
Not specifically required, but a passion for retail, leadership, and customer service is essential.