Location
London

Hours
Full Time (hours not specified)

Salary
Negotiable, dependent on experience, store size, complexity and location

About the Role
As a General Merchandise Manager at Sainsbury's, you will take responsibility for managing all non-food products, ensuring they are presented fantastically to delight customers. You will oversee smooth daily operations from the shop floor to the warehouse. People management is a key part of the role, including managing performance and capability, conducting disciplinaries, and ensuring accurate scheduling and pay. At times, you may assume overall responsibility for running the store, providing direction and support to colleagues to deliver excellent customer service.

Our management teams are the driving force behind the business. With bold leadership, passion for service, and an eye for opportunity, you will empower your team to raise the bar every day. Whether it’s product availability, safety standards, or seamless daily operations, you will be a hands-on, sleeves-rolled-up changemaker. Your leadership will make work more rewarding for colleagues and shopping a next-level experience for customers. This is how we bring our purpose to life, one powerful action at a time.

Benefits
- 10% discount on shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday
- Annual bonus scheme based on performance
- Free food and hot drinks for colleagues in all stores
- Generous holiday entitlement, maternity and paternity leave
- Pension scheme with 4-7.5% matched contributions
- Sainsbury’s share scheme to build investment at discounted rates
- Wellbeing support including emotional support, counselling, legal and financial advice
- Colleague networks to support personal and professional growth
- Cycle to Work scheme offering tax and NI savings on bikes and equipment
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more

Sainsbury’s is committed to being a truly inclusive retailer where every colleague can achieve their full potential and every customer feels welcome. We offer enhanced discretionary leave for families, support for carers, resources for effective team leadership, internal networks for representation, and a range of development opportunities including mentorship, training, and career progression pathways. We celebrate diversity through initiatives and events fostering a culture of inclusion and respect.

Experience
Previous line management responsibilities in a fast-paced, operational environment. Proven track record of delivering exceptional customer experiences and coaching others to raise standards consistently. Experience leading teams in dynamic, customer-facing environments such as retail, food service, or hospitality. Demonstrated success in delivering against a wide range of KPIs including sales, stock availability, customer satisfaction, and colleague engagement. Experience managing complex people matters including performance, absence, and formal employee relations cases with confidence and fairness.

About you
Customer-obsessed with a passion for service and coaching teams to do the same. Strong leadership skills with the ability to lead operations independently in the absence of senior management. Able to inspire others, drive high performance, and create a thriving team culture focused on delivering for customers.

Qualifications
Not explicitly stated, but leadership experience in a high-volume, fast-paced operational setting is essential.