Location
London, London

Hours
Early mornings, with picking items for deliveries usually taking place from 04:00 – 08:00

Salary
Negotiable, dependent on experience, store size, complexity and location

About the Role
As a Customer and Trading Manager - Online, you will plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service. You will be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all online and in-store customers. Collaboration with other managers is key to ensuring the overall success of the shopping experience within the store.

People management is a significant part of this role, including managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate. You will lead operations confidently, even in the absence of more senior management.

Our management teams don’t just run stores - they are the driving force behind our business. With bold leadership, a passion for service, and an eye for opportunity, they empower teams to raise the bar every day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they are hands-on, sleeves-rolled-up changemakers. This leadership creates a rewarding work environment for colleagues and elevates the shopping experience for every customer.

Benefits
- 10% discount on shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday
- Annual bonus scheme based on company and individual performance
- Free food and hot drinks for colleagues in all stores
- Generous holiday entitlement, maternity and paternity leave
- Pension scheme with 4-7.5% matched contributions
- Sainsbury’s share scheme offering discounted investment opportunities
- Wellbeing support including emotional support, counselling, legal and financial advice
- Colleague networks to support personal and professional growth
- Cycle to Work scheme for tax-efficient bike and equipment hire
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more

We are committed to being an inclusive employer, offering enhanced discretionary leave for families, support for carers, and resources to help colleagues and teams succeed. We provide development opportunities such as mentorship, training, and career progression pathways, and celebrate diversity through various initiatives and events.

Experience
- Previous line management responsibilities in a fast-paced, operational environment
- Proven track record of delivering excellent customer service and coaching teams to do the same
- Experience leading a team in a customer-facing environment, motivating others, driving performance, and maintaining smooth operations
- Operational leadership experience, including taking responsibility for store operations in the absence of senior managers
- Demonstrated success in meeting or exceeding KPIs such as sales, availability, customer satisfaction, or colleague engagement
- Experience managing employee relations issues, including performance and absence management

About you
You are a confident and visible leader who thrives in a fast-paced environment. You are passionate about delivering brilliant customer service and developing your team to achieve high standards. You are proactive, hands-on, and able to lead operations independently when required. You have strong people management skills and are comfortable handling disciplinary and performance-related matters professionally and fairly.

Qualifications
While specific qualifications are not detailed, a strong background in operational leadership and people management within a retail or customer-focused environment is essential. A commitment to personal development and continuous improvement is highly valued.