Location
London

Hours
Early mornings, with picking items for deliveries usually taking place from 04:00 – 08:00

Salary
Negotiable, dependent upon experience, store size, complexity and location

About the Role
Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service. Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in-store customers. Collaborate with other managers to ensure the success of the overall store shopping experience. People management is a key part of the role, including managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay accuracy. Our management teams are the driving force behind the business, empowering teams to raise the bar every day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, you’ll be a hands-on, sleeves-rolled-up changemaker. This role offers the opportunity to make a measurable impact on customer satisfaction and colleague engagement while leading operations confidently, even in the absence of more senior management.

Benefits
- 10% discount on shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday
- Annual bonus scheme based on performance
- Free food and hot drinks provided in all stores
- Generous holiday entitlement, maternity and paternity leave
- Pension scheme with 4-7.5% matched contributions
- Sainsbury’s share scheme with discounted investment rates
- Wellbeing support including emotional support, counselling, legal and financial advice
- Colleague networks for personal and professional development
- Cycle to Work scheme to hire bikes and cycling equipment with tax and NI savings
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Inclusive workplace committed to diversity, equity and support for carers and families

Experience
Previous line management responsibilities in a fast-paced, operational environment. Proven track record of delivering brilliant customer service and coaching teams to do the same. Experience leading a team in a customer-facing environment, motivating others, driving performance, and maintaining smooth operations. Operational leadership skills with the ability to take responsibility for store operations in the absence of senior managers. Experience managing employee relations issues including disciplinaries, performance, and absence management. Demonstrated success in meeting or exceeding KPIs such as sales, availability, customer satisfaction or colleague engagement.

About you
Passionate about delivering excellent customer service and leading by example. Strong leadership and communication skills with the ability to engage and motivate a large team. Comfortable working independently and making decisions in a fast-paced environment. Committed to fostering an inclusive and supportive workplace culture.

Qualifications
Relevant experience in retail management or a similar operational leadership role is essential. A positive attitude, resilience, and a commitment to continuous improvement are highly valued.