Location
London Borough of Newham

Hours
Part Time - 20 hours per week

Salary
£35,520 - £36,585 Per Annum (Pro-Rata)

About the Role
Our Customer Services Team play a vital role in achieving our goals by providing the residents of Newham with ‘top class’ services which are delivered ‘right, first time, every time’. You will support the Council’s vision and HEART agenda by delivering a wide range of best in class front line services within customer services. This includes supporting the ethos of ‘right first time’, assisting with day to day operations in conjunction with the management team, and providing high quality service during opening hours.

You will answer calls from Newham residents about a range of services, providing signposting, guidance and support, and resolving queries at the first point of contact. Additionally, you will assist with administrative support to enhance resident experience, respond to queries received via multiple channels such as emails, web queries, social media and live chats, and process concessionary travel applications. You will also investigate and respond to customer complaints, providing feedback to the Customer Service Management Team.

The role is permanent and based within a dynamic and constantly evolving environment, supporting the community and residents with access to council services, information, advice and guidance.

Experience
Previous experience of working in a contact centre or a similar customer-focused organisation is preferred.

About you
We are looking for outstanding and enthusiastic individuals who are professional, bright, committed, flexible, and innovative, with excellent customer care skills. You should be dedicated to delivering excellent public service and able to work effectively within a team.

Qualifications
Not specified, but a commitment to learning and delivering high quality customer service is essential.