Location
Canvas Birch, London

Hours
Full time (hours not specified)

Salary
Negotiable

About the Role
The Customer Service Associate works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance, and tenancy administration. This role promotes and maintains an excellent resident experience to achieve occupancy and retention goals. Key responsibilities include delivering exceptional resident living by supporting and respecting team members, providing comprehensive front of house customer service, responding to queries and complaints in line with company procedures, and supporting community events and activities. The role also involves establishing and maintaining relationships with University clients, developing local knowledge relevant to resident needs, completing administrative tasks such as logging maintenance requests and updating databases, and undertaking marketing activities including attending open days and leafleting. Sales and leasing duties include conducting viewings, following up on enquiries, and assisting with move-in and move-out processes. The position requires completing Health and Safety compliance activities, participating in an on-call roster for out-of-hours emergency support, chasing outstanding rent arrears, promoting tenancy extensions and other revenue streams, raising purchase orders, ensuring timely tenant refunds, and maximizing utility efficiency.

Experience
Significant experience in a customer-facing service delivery role with excellent customer service skills. Experience working effectively as part of a team and building strong relationships.

About you
Good level of general education. Proficient in Microsoft Office packages including Word, Excel, and Outlook, with training provided on in-house systems. Knowledge and understanding of UK Health and Safety requirements and legislation. Strong verbal and written English communication skills. Excellent organisational skills with the ability to multitask and prioritise. Numerical skills to support daily activities. Self-aware and culturally sensitive, able to adapt communication and negotiation skills to suit different audiences. Flexible and adaptable to thrive in a changing environment. Enthusiastic about delivering an exceptional experience to stakeholders and committed to continuous improvement.

Qualifications
No specific qualifications required; however, a good general education and willingness to learn are essential.