Location
Sailmakers, London

Hours
Full Time (hours not specified)

Salary
Negotiable

About the Role
The Leasing Associate is responsible for delivering all daily operational duties to create an exceptional 24/7 Resident experience. Key responsibilities include conducting sales and leasing activities such as viewings, following up on enquiries, and converting leads to achieve targeted leasing numbers. The role involves planning and organising daily activities efficiently, maintaining accurate data capture, and providing a warm and professional welcome to potential residents. The Leasing Associate supports community preparations, including move-in and move-out processes, and assists with resident events and activities. They actively build strong relationships with contractors, suppliers, and third parties to ensure seamless service delivery that exceeds resident expectations. Additional duties include managing cancellations, responding to online and email enquiries, inspecting the community to maintain agreed standards, screening visitors and contractors, handling resident parcels, and completing administrative and health and safety compliance tasks. This role requires a proactive, customer-focused approach with a strong emphasis on teamwork and delivering exceptional resident living experiences.

Experience
Significant experience in a sales role within accommodation, hospitality, leisure, or reservations/membership environments is essential. Proven customer service skills and the ability to meet and exceed sales targets are required. Experience using property operations software is desirable, though training will be provided.

About you
- Good level of general education
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Excellent customer service and communication skills
- Ability to influence, adapt quickly, and stay motivated by exceeding targets
- Strong organisational skills with the ability to multitask and prioritise while maintaining accuracy
- Culturally aware with adaptable relationship building, communication, and negotiation skills
- Team player who is approachable and welcoming
- Proactive with a can-do attitude and able to act autonomously when required
- Skilled in using online and web tools for research and information presentation
- High attention to detail in personal presentation
- Fluent in English, both verbal and written

Qualifications
No specific qualifications are required; however, relevant education and training will be advantageous.