Location
Chapter Islington

Hours
Not specified

Salary
Negotiable

About the Role
As a Housekeeper, you will ensure the overall cleanliness and proper appearance of the community, including external litter, all internal communal spaces, reception and office areas, and other amenities. Your work will enhance and maintain the community appeal and provide a positive resident experience. You will be part of a friendly and supportive team playing a vital role within the Community team to ensure all residents enjoy a high level of cleanliness throughout their community.

Key responsibilities include cleaning reception, offices, common spaces, and restrooms; performing daily litter picks of all external areas; freshening empty rooms, apartments, and targeted show flats throughout the day to maintain market-ready appeal; conducting weekly flush downs in empty rooms and apartments in line with health and safety policies; assisting in the make-ready process as requested by the Community Manager or supervisor; and logging maintenance issues with the Customer Service team. You will also respond positively to customer queries, resolving them in a timely manner or directing residents to the appropriate person.

Maintaining an appropriate inventory of cleaning supplies and championing cost efficiencies without compromising quality are also important aspects of this role. You will inform the Community Manager of any hazards or potentially dangerous situations to residents, team members, guests, and others, and respond to ad hoc requests to address resident concerns or queries.

Experience
Previous experience maintaining cleanliness within a customer-occupied environment is essential. Demonstrated ability to solve problems in a variety of practical situations and follow standardized procedures. Ability to work autonomously and use initiative when required.

About you
Strong attention to detail with a flexible approach to work and adaptability to thrive in a changing environment. Proficient customer service and interpersonal communication skills to effectively interact with residents, clients, team members, and other business contacts, responding courteously to questions and requests.

Qualifications
Ability to read and write in English to a level that enables full understanding and compliance with product safety labels, COSHH policy, and procedure manuals. Knowledge and understanding of UK health and safety requirements. Skilled in the safe use and maintenance of cleaning fluids and tools.