Location
Chapter Islington

Hours
Not specified

Salary
Negotiable

About the Role
As a Housekeeper, you will ensure the overall cleanliness and proper appearance of the community, including external litter, all internal communal spaces, reception and office areas, and other amenities to enhance and maintain the community appeal and provide a positive resident experience. You will work as part of a friendly and supportive team playing a vital role within the Community team to ensure all residents enjoy a high level of cleanliness throughout their community.

Your key responsibilities will include cleaning reception, offices, common spaces, and restrooms; conducting daily litter picks of all external areas; freshening empty rooms, apartments, and targeted show flats throughout the day to maintain market-ready appeal; and performing weekly flush downs in empty rooms and apartments in line with health and safety policies. You will assist in the make-ready process by performing additional duties as requested by the Community Manager or supervisor.

Additionally, you will respond positively to customer queries, resolving them in a timely manner or directing residents to the appropriate person. You will inform the Community Manager of any observed hazards or potentially dangerous situations and log maintenance issues with the Customer Service team as part of your daily tasks. Maintaining an appropriate inventory of cleaning supplies and championing cost efficiencies without compromising quality will also be part of your role.

Experience
Previous experience of maintaining cleanliness within a customer-occupied environment is essential. Demonstrated ability to solve problems in a variety of practical situations and follow standardized procedures is required.

About you
You should be able to work autonomously using initiative when required, with strong attention to detail and a flexible approach to work. Adaptability to thrive in a changing environment is important. Proficiency in customer service and interpersonal communication skills is necessary to effectively interact with residents, clients, team members, and other business contacts, responding courteously to questions and requests.

Qualifications
Ability to read and write in English to a level that enables full understanding and compliance with product safety labels, COSHH policy, and procedure manuals. Knowledge and understanding of UK health and safety requirements. Skilled in the safe use and maintenance of cleaning fluids and tools.