Location
Momento Barking, London

Hours
Full Time (hours not specified)

Salary
Negotiable

About the Role
The Leasing Associate is responsible for delivering all daily operational duties to create an exceptional 24/7 resident experience. This role involves marketing, building maintenance, tenancy administration, and ensuring residents receive service levels that exceed expectations. Key responsibilities include conducting sales and leasing activities such as property viewings, following up on enquiries, and converting leads to achieve targeted leasing numbers. The Leasing Associate plans and organizes daily activities efficiently, maintains accurate data capture, welcomes onsite enquiries with exceptional customer service, processes contracts and payments, and manages cancellations. Additional duties include responding to online and email enquiries professionally, supporting other communities when required, inspecting the community and leasing materials to maintain standards, and continuously updating knowledge of the community, amenities, units, and local area features. The role also involves delivering comprehensive front-of-house customer service, supporting resident events and activities, assisting with move-in and move-out processes, screening visitors and contractors, handling customer queries and complaints in line with company procedures, working collaboratively as part of a team, completing health and safety compliance tasks, managing administrative duties such as maintenance requests and notices, registering and issuing resident parcels, and proactively addressing minor cleaning needs.

Experience
Significant experience in a sales role within accommodation, hospitality, leisure, or reservations/membership environments is required. Proven excellent customer service skills and the ability to influence and adapt at pace to exceed customer service and sales targets.

About you
- Good level of general education
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Experience or proficiency with property operations software (training provided)
- Strong organisational skills with the ability to multitask and prioritise while maintaining accuracy and attention to detail
- Culturally aware with adaptable relationship building, communication, and negotiation skills
- Team player who is approachable and welcoming
- Proactive with a can-do attitude and able to act autonomously, making decisions when required
- Skilled in using online and web tools for research and information presentation
- High attention to detail in personal presentation
- Fluent verbal and written English communication skills

Qualifications
No specific qualifications are stated; however, relevant experience and skills as outlined above are essential.