Location
London

Hours
Full Time

Salary
Negotiable

About the Role
At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities by fostering an inclusive environment where everyone feels welcome to be themselves—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. As a global leader in ratings and integrated risk assessment, Moody’s is transforming how the world sees risk by advancing AI to move from insight to action—enabling intelligence that understands complexity and responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

As a Customer Success Management Associate, you will be accountable for your customer’s overarching success throughout the customer lifecycle, including adoption, account health, and retention at scale. You will act as a trusted advisor, sharing industry best practices and resources such as training, user events, webinars, and product releases. You will lead engagements including onboarding, kickoff, status calls, and strategic sessions, while building cross-functional partnerships to drive continuous improvement initiatives.

You will monitor and analyse customer usage, present utilisation insights with recommendations, identify opportunities and risks, and maintain strong product knowledge to ensure client satisfaction. Additionally, you will help upskill colleagues through product training and coordinate customer-facing initiatives with other teams to enhance collaboration and customer experience.

Join our Customer Engagement team to develop deep customer relationships, bring the voice of the customer to the center of our business strategies, and identify new opportunities for expansion. We strive to be an industry-leading organisation with a strong focus on customer centricity and collaboration.

Experience
2+ years of professional experience in customer success, account management, pre-sales, or customer support roles. Experience with Government or Professional Services entities is a strong plus.

About you
Ability to work independently and within a team environment with high attention to detail. Excellent verbal and written communication and presentation skills in English. Additional languages, specifically French, Italian, or German, are highly advantageous. Demonstrated ability to document, standardise, and improve processes while adapting to varying account complexities and multi-team engagement models. Solid understanding of complex business concepts and processes, particularly in regulatory compliance. Basic understanding of artificial intelligence concepts with enthusiasm for learning how AI tools can improve processes and drive efficiency. Willingness to develop awareness of responsible AI practices, including risk management and ethical use. Ability to travel as needed (up to 25% of the time).

Qualifications
Undergraduate/first-level degree (e.g., Bachelor’s degree) required, preferably with coursework in business, economics, finance, marketing, or related fields.