Location
London

Hours
Full Time

Salary
Negotiable

About the Role
At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We strive to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We seek candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

The Business Process Transformation team is responsible for transforming the quote to cash processes to improve efficiency and effectiveness of the ratings workflow. We contribute to business growth by digitalizing the quote to cash workflow, improving sales processes, and enhancing customer engagement. By joining our team, you will be part of a fast-paced environment focused on digital transformation and AI innovation.

As AVP, you will lead business process transformation initiatives to improve efficiency, governance, scalability, and business performance across the Commercial organisation. You will lead end-to-end transformation of medium to high complexity business processes, ensuring alignment with strategic, operational, and regulatory objectives. Responsibilities include developing and executing transformation roadmaps, managing full lifecycle initiatives, partnering with cross-functional teams, establishing governance and performance frameworks, analysing operational data, designing control frameworks, driving adoption of process excellence methodologies, representing the function in governance forums, and promoting innovation through technology and automation.

Experience
- Significant experience leading business process transformation, operational excellence, consulting, or business change initiatives within complex organisations, enabling sustainable operational improvements.
- Strong knowledge of process improvement methodologies such as Lean Six Sigma, process mapping, and continuous improvement frameworks.
- Ability to analyse operational data, business metrics, and process performance indicators to identify trends, root causes, and drive evidence-based decision making.
- Proven stakeholder management and influencing skills with the ability to build alignment and drive change across senior business, technology, risk, and control functions.
- Experience leading multiple concurrent programmes or projects, managing priorities, risks, dependencies, and outcomes in a fast-paced environment.
- Strong communication and presentation skills to translate complex business challenges into clear recommendations for executive stakeholders.
- Demonstrated proficiency in artificial intelligence concepts, including experience using AI-enabled analytics, automation, or workflow tools to identify process improvement opportunities and support data-driven decision making.
- Proven ability to evaluate and implement AI-powered solutions within business transformation initiatives, with understanding of responsible AI practices, governance, risk management, and ethical use of AI technologies.

About you
Motivated leader with a passion for driving operational excellence and innovation. You thrive in complex environments and are skilled at collaborating across diverse teams to achieve measurable business outcomes. You embrace continuous improvement and are committed to upholding integrity and trust in all your work.

Qualifications
- Bachelor's degree in Business, Finance, Economics, Engineering, Technology, Operations Management, or a related discipline, or equivalent professional experience.
- Lean Six Sigma Green Belt, Black Belt, or equivalent process improvement certification preferred.
- Project Management Professional (PMP), PRINCE2, Agile, or related project management certification preferred.