Location
London

Hours
Full Time

Salary
Negotiable

About the Role
At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We strive to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

The Pricing Team’s mission is to lead and manage Moody’s Ratings fee setting, implementation, and exception processes that deliver commercial, financial and operational objectives and satisfy regulatory requirements, while advancing the customer experience. By joining this team, you will contribute to innovative transformation and process improvement initiatives and work at the intersection of business strategy, process excellence, data, technology, and AI-enabled solutions. The team is committed to leveraging data-driven insights, automation, and emerging AI capabilities to enhance decision-making, improve operational efficiency, and drive meaningful business outcomes while promoting the responsible and ethical use of AI.

In this role, you will execute day-to-day pricing related processes with end-to-end accountability, while leading transformation and optimization initiatives to enhance efficiency, user experience, and commercial effectiveness. You will serve as Process Owner for pricing workflows, including pricing exceptions and program eligibility guidelines, ensuring governance and performance measurement. You will ensure data quality, reporting accuracy, and adherence to governance standards, maintaining operational guidelines and control frameworks.

You will lead initiatives to modernize and digitize processes by identifying pain points, conducting root cause analysis, and implementing sustainable improvements in partnership with Technology teams. Developing and maintaining a product vision and roadmap aligned with business priorities, you will clearly articulate trade-offs and strategic decisions. Leveraging customer insights, system data, and performance metrics, you will drive continuous improvement and challenge the status quo.

Additionally, you will identify and deploy AI-enabled tools and automation opportunities that improve productivity and enhance the effectiveness of commercial teams. You will build and enhance dashboards and reporting capabilities to support data-driven decision making and oversee training programs and onboarding initiatives to support adoption of processes and tools across teams.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

Experience
- Minimum 10 years of experience in managing commercial operations, business process transformation, digitization, or related disciplines; experience in a regulated environment preferred
- Minimum 5 years of experience in CRM platforms such as Salesforce, including sales workflows, process design, and reengineering
- Comfortable operating in an agile environment; demonstrated ability to translate business needs into process improvements, define user stories, and manage execution of transformation initiatives
- Proven experience identifying and implementing AI-enabled solutions to drive productivity, efficiency, and business impact
- Strong analytical and data storytelling skills with the ability to interpret complex information and communicate insights effectively
- Exceptional collaboration and influencing skills with the ability to build relationships across diverse stakeholder groups

About you
You are a strategic thinker with strong leadership skills and a passion for process excellence and business transformation. You thrive in dynamic environments and are comfortable driving change through collaboration and innovation. You value diversity and inclusion and model integrity and trust in all your interactions.

Qualifications
- Bachelor's degree in Business, Finance, Technology, or a related field required
- Advanced degree or relevant certifications (e.g., Lean Six Sigma, Agile) preferred