Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Stripe is a financial infrastructure platform used by millions of companies worldwide, from large enterprises to ambitious startups. Our mission is to increase the GDP of the internet, offering you a unique opportunity to impact the global economy while advancing your career.

As a Customer Success Manager (CSM) at Stripe, you will oversee the post-sales lifecycle for enterprise customers, ensuring they maximize the value of their investment. You will manage a book of customers, delivering proactive workshops, business reviews, payment insights, and thought leadership to help them grow their business.

This role requires close collaboration with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. You will act as a trusted advisor, advocate for customers internally, and support account expansion by identifying growth opportunities.

Your work will directly influence customer retention, expansion, and renewal outcomes, making this a highly impactful position within Stripe.

Experience
- 4+ years in a client-facing role, ideally in enterprise relationship management with large, global, and complex organizations
- Experience working with technical products is preferred
- Proven track record leading technical conversations and persuading stakeholders
- History of success in consulting, pre-sales, technical account management, or equivalent roles
- Experience managing large, complex projects or programs
- Demonstrated ability to handle difficult customers or situations with effective resolutions

About you
- Fluency in both French and English
- Strong business acumen and understanding of user business drivers and strategy
- Excellent analytical skills
- Strong organizational and time management skills with rigorous operating discipline
- Executive presence and confident presentation skills, especially in-person with multiple stakeholders
- Proven ability to achieve targets and goals, preferably in a sales environment
- Self-motivated and able to work independently
- Skilled at navigating data and people to find answers
- Ability to work effectively with diverse internal and external stakeholders
- Adaptable and motivated to thrive in a fast-paced, high-growth environment where priorities can shift quickly

Qualifications
There are no formal qualification requirements beyond the experience and skills listed above. A strong professional background and demonstrated capabilities are key to success in this role.