Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Stripe is a financial infrastructure platform for businesses, used by millions of companies worldwide—from large enterprises to ambitious startups. Our mission is to increase the GDP of the internet, offering you an unprecedented opportunity to impact the global economy while doing the most important work of your career.

As a Customer Success Manager on the Metronome team, you will be responsible for the complete post-sales lifecycle of Stripe users, specifically focusing on the Revenue and Finance Automation (RFA) product suite. You will become a trusted advisor, deeply understanding customer businesses and needs to help them maximize the value they derive from Stripe.

This role involves close collaboration with user account teams, senior executives, and engagement in product, payments, and technical conversations across multiple organizational levels. You will advocate internally for customers, ensuring an excellent Stripe experience and gathering feedback to help build the next generation of user-focused solutions.

You will lead post-sale engagement, retention, and growth efforts, support account expansion, build relationships with senior stakeholders across business, product, engineering, finance, and IT, and evangelize Stripe’s customer success stories and processes. Additionally, you will serve as a trusted advisor on payments, billing, tax, and invoicing, educating customers on product benefits and industry insights.

Aligned with account teams, you will perform business reviews to discuss priorities, payments performance, optimization opportunities, product roadmap, service satisfaction, usage insights, and identify expansion opportunities. You will advocate for customers internally by sharing feedback with Product Management, Engineering, Support, Marketing, and Sales to optimize the Stripe user experience.

Your responsibilities will also include driving overall account health, including payments performance, cost optimization, product adoption, usage velocity, renewals, growth, referrals, and customer satisfaction.

Experience
- Minimum 6+ years in a client-facing role, ideally in customer success managing relationships with large, global, and complex organizations
- Payments and/or fintech experience required
- Experience with consumption-based SaaS products
- Strong executive presence and presentation skills, especially for in-person meetings with multiple stakeholders
- Proven success in consulting, pre-sales, technical account management, or equivalent roles

About you
- Natural relationship and business builder with the ability to become a trusted advisor
- Sophisticated business sense with an understanding of the underlying drivers and strategy of user businesses
- Ability to work collaboratively across teams and advocate effectively for customers

Qualifications
- Preferred: Prior experience with modern SaaS billing and invoicing systems
- Preferred: Experience with billing solutions