Location
Dublin, London

Hours
Full Time

Salary
Negotiable

About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the Team
Stripe's Professional Services (ProServ) team helps businesses around the world design, implement, and optimise their Stripe integrations. As we scale our global delivery capability, we are building a structured portfolio of service offerings that define the scope, methodology, resourcing, and commercial terms of how we engage with our users.

About the Role
We are looking for a Program Manager to own the portfolio of Professional Services offerings end-to-end. This role sits at the intersection of services strategy, commercial design, and delivery operations. You will be responsible for ensuring our offerings are well-designed, effectively sold, and profitably delivered, taking action to refine the portfolio as needed. This is not a traditional Product Manager role, but it demands the same rigour. Your "product" is the service itself: its scope, pricing, methodology, and performance. You will work closely with Sales, Delivery, Finance, and Stripe's Product organisation to ensure every offering in our portfolio is fit for purpose and continuously improving.

What You'll Do
- Own the offering portfolio for Professional Services
- Maintain and govern ProServ’s offering portfolio including scope, hours, pricing, and resource plans for each offering, covering all user segments from start-ups to enterprises
- Manage the full offering lifecycle: design, build, launch, iterate, and deprecate offerings based on market need, delivery performance, and product roadmap changes
- Ensure the portfolio stays current as Stripe launches new products
- Design and implement a governance framework for the portfolio of offerings
- Drive offering performance analytics
- Define and track offering KPIs: attach rate, average scope deviation, planned vs. actual burn rate, gross margin per offering, and customer satisfaction
- Run regular performance reviews and present findings to ProServ leadership with clear recommendations
- Refine and improve offering design by analysing delivery burn data to identify offerings that are systematically over- or under-scoped and propose refinements
- Conduct structured retrospectives with Delivery Leads after engagement close to capture insights and feedback
- Serve as the structured feedback loop between Delivery (what is hard to deliver), Sales (what is hard to sell), and Finance (what is margin-accretive), synthesising those inputs into offering design decisions

Experience
4+ years of Professional Services or consulting delivery experience
Demonstrable experience shaping or owning a service offering
Commercial literacy
Strong analytical skills
Excellent written communication
Product Management training or experience
The ability to apply product thinking (hypothesis, prototype, measure, iterate) to service design

About You
Analytical and strategic thinker with strong communication skills
Collaborative team player able to work across multiple functions
Detail-oriented with a focus on continuous improvement and operational excellence

Preferred
Familiarity with Certinia and/or Salesforce
Exposure to partner and SI ecosystem dynamics