Location
Central London

Hours
Full Time

Salary
Negotiable

About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, offering an unprecedented opportunity to impact the global economy while doing the most important work of your career.

About the Team
Stripe's Professional Services (ProServ) team helps businesses worldwide design, implement, and optimise their Stripe integrations. As we scale our global delivery capability, we are building a structured portfolio of service offerings that define the scope, methodology, resourcing, and commercial terms of how we engage with our users.

About the Role
We are looking for a Program Manager to own the portfolio of Professional Services offerings end-to-end. This role sits at the intersection of services strategy, commercial design, and delivery operations. You will be responsible for ensuring our offerings are well-designed, effectively sold, and profitably delivered, taking action to refine the portfolio as needed. This is not a traditional Product Manager role but demands the same rigor. Your "product" is the service itself: its scope, pricing, methodology, and performance. You will collaborate closely with Sales, Delivery, Finance, and Stripe's Product organisation to ensure every offering in our portfolio is fit for purpose and continuously improving.

What You'll Do
- Own the offering portfolio for Professional Services, maintaining and governing scope, hours, pricing, and resource plans for each offering across all user segments from startups to enterprises
- Manage the full offering lifecycle: design, build, launch, iterate, and deprecate offerings based on market needs, delivery performance, and product roadmap changes
- Ensure the portfolio stays current as Stripe launches new products
- Design and implement a governance framework for the portfolio of offerings
- Drive offering performance analytics by defining and tracking KPIs such as attach rate, average scope deviation, planned vs. actual burn rate, gross margin per offering, and customer satisfaction
- Run regular performance reviews and present findings to ProServ leadership with clear recommendations
- Analyse delivery burn data to identify offerings that are systematically over- or under-scoped and propose refinements
- Conduct structured retrospectives with Delivery Leads after engagement close to capture insights and feedback
- Serve as the structured feedback loop between Delivery (challenges in delivery), Sales (challenges in selling), and Finance (margin accretion), synthesising inputs into offering design decisions

Experience
- 7+ years of Professional Services or consulting delivery experience
- Demonstrable experience shaping or owning a service offering
- Commercial literacy
- Strong analytical skills
- Excellent written communication
- Product Management training or experience

About You
- Ability to apply product thinking (hypothesis, prototype, measure, iterate) to service design
- Collaborative and able to work cross-functionally with Sales, Delivery, Finance, and Product teams

Preferred
- Familiarity with Certinia and/or Salesforce
- Exposure to partner and SI ecosystem dynamics