Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Stripe is a financial infrastructure platform for businesses, used by millions of companies worldwide—from large enterprises to ambitious startups. Our mission is to increase the GDP of the internet, offering you an unprecedented opportunity to impact the global economy while doing the most important work of your career.

As a Customer Success Manager on the Metronome team, you will be responsible for the complete post-sales lifecycle of Stripe users, specifically focusing on the Revenue and Finance Automation (RFA) product suite. You will become a trusted advisor to your customers, deeply understanding their business needs and helping them maximize value from Stripe.

This role involves close collaboration with user account teams and senior executives, engaging in product, payments, and technical conversations at multiple organizational levels. You will advocate internally for your customers, ensuring an excellent Stripe experience and providing feedback to help build the next generation of user-focused solutions.

Key responsibilities include leading post-sale engagement, retention, and growth; supporting account expansion; building relationships with senior executives across business, product, engineering, finance, and IT; evangelizing customer success stories and processes; articulating customer value and expansion opportunities; serving as a trusted advisor on payments, billing, tax, and invoicing; conducting business reviews; advocating for customers internally; and driving overall account health including payments performance, cost optimization, product adoption, renewals, and customer satisfaction.

Experience
- 6+ years in a client-facing role, ideally customer success, managing relationships with large, global, and complex organizations
- Payments and/or fintech experience required
- Experience with consumption-based SaaS products
- Strong executive presence and presentation skills, especially for in-person meetings with multiple stakeholders
- Proven success in consulting, pre-sales, technical account management, or equivalent roles

About you
- Natural relationship and business builder
- Ability to deeply understand customer business needs and advocate effectively
- Comfortable engaging with senior executives and cross-functional teams
- Strong communication and interpersonal skills

Qualifications
- Prior experience with modern SaaS billing and invoicing systems preferred
- Experience with billing solutions strongly preferred
- Sophisticated business sense with an understanding of the underlying drivers and strategy of users’ businesses