Location
London, with occasional travel to Sweden during the first year

Hours
Full Time

Salary
Negotiable

About the Role
Join TheFork, part of the Tripadvisor Group, as a Customer Success Specialist focused on restaurant onboarding for the Swedish market. You will be the first expert our new restaurant partners engage with, turning signed contracts into thriving partnerships. Your primary responsibility will be to onboard and train Swedish restaurant partners on TheFork Manager software, delivering both virtual and face-to-face training sessions. You will set up and optimize restaurant profiles to ensure partners go live quickly and convert diners from day one. Driving product adoption, you will help new partners become confident users within weeks. You will tailor your training style to diverse audiences, from independent owners to management teams, while identifying upsell and cross-sell opportunities to hand over to Account Managers. Collaboration with Sales, Account Management, Sales Operations, and Customer Care teams will ensure a smooth transition from contract signature to go-live. You will also share restaurant feedback with Product and Marketing teams and contribute to improving training materials. Occasional travel for on-site sessions, trade events, and internal meetings is expected, including trips to Sweden during your first year.

Experience
- Minimum 2 years in customer onboarding, training, or customer success in B2B SaaS, or hospitality operations with strong technical aptitude
- Experience in restaurant or hospitality industry, or with reservation or POS software is advantageous
- Experience working with Salesforce or similar CRM is a plus
- Experience creating training content such as guides, videos, or webinars is beneficial

About you
- Fluent in Swedish and English, both written and spoken (Swedish fluency is essential)
- Confident communicator able to explain software simply to non-technical audiences, both virtually and in person
- Self-driven and results-oriented, consistently meeting and exceeding targets
- Strong organizational skills with the ability to manage multiple onboardings simultaneously without compromising quality
- Ability to quickly establish trust and build rapport with restaurant owners and teams
- Commercial mindset with an eye for upsell opportunities
- Thrives in fast-paced environments and remains organized under pressure

Qualifications
No specific formal qualifications required; a passion for food, technology, and delivering excellent customer success is essential