JOB TITLE: Digital Product Manager LOCATION(S): London, Bristol, Leeds HOURS: Full-time WORKING PATTERN: Hybrid - Two days per week (or 40% of your time) at one of the above office locations. About this opportunity Everyday Banking is at the heart of the growth strategy within Consumer Relationships, with our Current Account and Overdrafts, Savings and Payments products supporting millions of customers to manage their money, access short term lending and save for the future. We have reshaped our product teams to allow us to deliver more for our customers at pace. Through this, we have created a new team, where we'll focus on creating market-leading digital experiences for our customers, from when they are researching our products, to when they open them and then supporting them in those crucial everyday interactions they have with us. As a Digital Product manager, you'll be responsible for shaping and delivering improved customer experiences, working with cross-functional teams to identify pain points, explore solutions and deliver improved customer outcomes. Shape a customer-focused strategy that supports commercial targets. Apply UX / design knowledge and a mobile first approach to deliver market-leading personalised customer experiences, in partnership with Platform teams across the Group. Supporting significant pieces of strategic change from inception to execution Utilise best-in-class practices and personalisation to improve customer communications, working in partnership with marketing. Operate and deliver in line with the Groups policies and risk appetite. We're recruiting for these roles across two product areas: Current Accounts & Overdrafts and Savings. About us If you think all banks are the same, you'd be wrong. We're an innovative, fast-changing business that's shaping finance as a force for good. A bank that's empowering its people to innovate, explore possibilities and grow with purpose. We're looking for someone who loves to improve customer experiences! You'll collaborate with teams from across the bank to deliver new features, improve customer contact, onboarding journeys, marketing and engagement messaging. We want someone who is innovative, driven, and willing to learn. What we're looking for: We're looking for both experience and a willingness to learn. So, even if you don't have all the skills listed below, but are willing to learn, this role might be for you! Delivery focused - help shape the product roadmap and manage end-to-end delivery. Customer - understands the needs of customers and can think of innovative solutions to meet those needs. Commercial - can make informed decisions that balance business goals with customer value, ultimately driving profitability and growth. Influence - champion a customer-first mindset and use influencing skills to challenge legacy thinking and processes. Data analysis - adept at analysing data to find opportunities and to use data to support decision-making. Market awareness - understands the product market, demonstrating clear understanding of customer needs, competitor trends and regulatory requirements. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.