Location
London, Stratford (Hybrid working: 20% - 40% of contractual hours to be worked from reporting office/site)

Hours
Full Time - 35 hours per week

Salary
£48,000 to £55,000 per annum (London weighted salary) dependant on experience plus Essential Car User Allowance of £1,300 per annum

About the Role
Join L&Q’s expanding Disrepair Surveying team within Property Services. Reporting to the Senior Disrepair Surveyor, you will manage a caseload of complex disrepair and complaint cases across a varied housing stock including new builds, converted street properties, high rise flats and purpose-built blocks. Your role will focus on delivering precise and accurate information to enable clear and prompt resolutions for residents.

You will survey properties and produce thorough reports and specifications in line with Building Standards and legal requirements, including knowledge of contract legislation such as The Housing Conditions Protocol and the Fitness for Human Habitation Act. Working closely with internal and external legal teams, you will manage cases from new to historic, ensuring effective case management alongside traditional surveying duties.

This role requires travel across a large geographic area, so holding a full driving licence and access to a car is essential. You will be self-motivated, able to prioritise a varied workload in a fast-paced environment, and demonstrate strong communication and influencing skills when working with stakeholders including legal representatives, local authorities, residents, contractors and consultants.

This is a socially rewarding role with the opportunity to make a real difference to residents and the local community by ensuring safe, secure, and well-maintained homes. You will provide outstanding customer service, listening with empathy and adopting an inclusive approach to finding solutions.

Benefits
Excellent pension plan (up to 6% double contribution), 28 days annual leave rising to 31 days with length of service plus bank holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours paid volunteering days, lifestyle benefits, Employee Assistance Programme and more.

Experience
- Experience in a similar surveying role, ideally within Social Housing or Local Authority environments
- Skills and knowledge of construction methods
- Experience managing disrepair cases
- Experience managing contractors and consultants to deliver within budgets and timescales
- Good working knowledge of Microsoft packages and digital software for case tracking and management

About you
- Strong organisation and prioritising ability
- Ability to juggle a varied workload in a fast-paced environment
- High levels of customer service and complaint handling skills
- Excellent communication and influencing skills
- Self-motivated and professional with the ability to work with a wide range of internal and external stakeholders
- Full driving licence and access to a car for travel across L&Q’s geographic area

Qualifications
- Educated to HNC level in a relevant subject
- Good knowledge of disrepair legislation and legal requirements