Location
City of Westminster

Hours
Shift based, requiring early morning, evening and weekend working

Salary
£41,637 per annum

About the Role
Southwark Leisure is looking for a Duty Manager to join our team at the Leisure Centre. Working as part of the Management Team, you will manage all aspects of operating the centre when on duty, ensuring a high standard of customer care and safe operation of all activities. You will take full responsibility for the operation of the facility including acting as keyholder, security when opening and closing the facility, and implementation of all Normal and Emergency Operating Procedures. You will lead and manage the centre teams on duty, ensuring that high levels of centre presentation and service delivery are achieved at all times. Ensuring the centre operates in line with Health & Safety and legislative requirements, as well as Council Policy and Procedures, will be a key part of your role. You will also manage any incidents arising, taking the lead in response to emergency situations.

Why Southwark?
We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and have a young, diverse and growing population. We are committed to making our borough just and fair by taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, which is our work with Southwark’s communities and council staff to tackle racism, injustice and inequality, underpins all that we do.

Benefits
In your role, you will feel supported, challenged and rewarded. You will benefit from family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team making a real difference to the lives of residents in the borough.

Experience
Supervisory experience in the leisure, hospitality or service industries is desirable. A good knowledge of the day-to-day running of a busy Leisure Centre is preferred.

About you
You need to be responsible and calm under pressure with a friendly, approachable manner. Excellent verbal communication skills, good numerical and written skills, and a strong commitment to delivering excellent customer service are essential.

Qualifications
Ideally, you will hold the National Pool Lifeguard Qualification (NPLQ) and Pool Plant Operators Certificate. However, if you do not currently have these, free training can be provided subject to passing a swim test. A DBS check is required for this role.