Location
London Borough of Waltham Forest

Hours
Permanent Contract – 20 hours per week (including mornings, evenings and weekends) with overtime available

Salary
SC4 £31,290 - £33,129 per annum (pro rata)

About the Role
We are seeking a reliable, proactive and organised Duty Officer to oversee the day-to-day operations of our sports grounds, including the Pastures Centre and Leyton Sports Ground. You will supervise staff, hold key responsibilities for site security and safety, complete operational paperwork, maintain high standards of cleanliness, manage bookings and events, and provide excellent customer service. The role requires strong leadership and communication skills, the ability to work independently, and a commitment to ensuring the smooth and efficient running of the sports facilities. Key responsibilities include managing daily operations, ensuring health and safety compliance, delivering outstanding customer service, overseeing facility maintenance, coordinating bookings and events, managing security and access control, reporting and administration, staff supervision and development, and contributing to continuous improvement initiatives.

Experience
Competent in using a laptop/computer. Experience in facility or sports ground management is desirable but not essential.

About You
Good time management skills, excellent communication and teamwork abilities, strong customer service orientation, and effective problem-solving skills. You should be proactive, organised, and able to work independently while fostering a positive and inclusive team environment.

Qualifications
First Aid qualification is desirable. This role requires satisfactory employment references, identity checks, and a DBS check due to work involving children and/or vulnerable adults. The post is politically restricted under Local Government regulations. Fluency in spoken English is essential for effective role performance.