Location
London

Hours
Not Applicable

Salary
Negotiable

About the Role
Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success. At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

Job Purpose: To support the digital merchandising team in ensuring an innovative and exciting consumer experience through a balance of art and commerce. Implement merchandising strategies set by Digital Merchandisers and manage product content in line with Brand vision and those which contribute to the financial success of the Business. The Ecommerce Operations Coordinator plays a business-critical role leading seasonal projects focused on getting B.com and 3P product content (i.e., PDP Content) ready on time for product launch dates by forecasting content requirements and working with cross-functional teams to ensure the successful and timely development of PDP content. Further, the Coordinator is responsible for driving operational efficiency by enhancing reporting tools and operational processes, and coaching the Ecommerce Content Assistant.

Responsibilities
CONTENT OPERATIONS
Coordinates seasonal capsule launches across samples, studio, post production and copy
Lead quarterly markdown projects from content teams
Coordinate monthly delist with Digital Merchandising
Forecast seasonal content availability and work with content teams to achieve forecast
Ownership of seasonal and ad-hoc price changes
Support digital merchandising on seasonal link lines and swaps and align with capture
Lead merchandising styling notes handover to styling team
Align and support seasonal congruency alignment across all categories
Drive commerce by ensuring as much product as possible is correct and available to go live, communicate any delays in deadlines
Refine the onboarding process with team in alignment with operations manager
Support in tool development and testing to improve operational efficiency
Work seasonally with trade on end of cycle for product
Support 3P with past seasons delivery and stock updates
Deliver a luxury customer experience with accuracy and consistency through frequent site checks.

REPORTING
Daily updates to content management system Lets Flo, stock delivery dates
Provide weekly seasonal reports on content readiness
Support digital operations manager on market prep/congruency exercises
Work collaboratively with digital merchandisers reviewing seasonal order book
Update Lets Flo for third party team

TOOLS
Work closely with Flo, DAM, PIM and content delivery partners to develop ways of working and processes to continuously improve each season
Build product detail with SAP Retail team ahead of launch
Forward thinking to optimise ways of working by operational efficiency

Experience
Experience in a similar or project management type of role is desirable.
Experience in improving workflows and team processes to provide efficiencies.
Strong knowledge of Microsoft Excel.

About you
Impeccable attention to detail.
Strong interpersonal skills to build cross-functional relationships.
Self-motivated and uses own initiative.
Strong prioritization, organizational and problem-solving abilities.
Good communication skills and teamwork.

Qualifications
No specific qualifications stated, but relevant experience and skills are essential.