Location
London

Hours
Full Time

Salary
£34,322 per annum

About the Role
This is an excellent opportunity for an internal colleague to take the next step in their finance career and make a meaningful impact across the organisation. As a Finance Officer - Accounts Receivable, you'll be at the heart of our income processing function, ensuring that rental income, customer payments, and other receipts are accurately recorded and allocated.

You will join a supportive and collaborative Finance team with a strong customer-focused ethos, where continuous improvement is encouraged and your contribution directly supports the services we deliver to residents.

Key responsibilities include managing and processing all aspects of rental, cash receipts, and other income within the Accounts Receivable function. You will:
- Undertake the accurate and timely processing of all income received and invoices issued, ensuring compliance with procedures and financial regulations.
- Ensure customer payments and Housing Benefit are allocated correctly and promptly, investigating and resolving any anomalies.
- Deal with queries and account adjustments efficiently and within agreed timescales.
- Liaise with Local Authority Housing Benefit teams, Social Services, Allpay, banks, and customers to support prompt payment and accurate posting of income.
- Provide information and support to internal and external auditors when required.
- Maintain up-to-date knowledge of relevant legislation, procedures, and best practice relating to Accounts Receivable.
- Support continuous performance improvements across the function.
- Maintain accurate financial data, managing large and complex datasets using Excel and internal systems.

Benefits
Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
Generous pension scheme
Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
Employee assistance - free confidential advice and counselling services
Health cash plan
Staff discounts at major retailers, gyms, restaurants, entertainment, days out, insurance, and more
Interest free loans including season ticket, tenancy deposit, and training loans
Cycle to work scheme
Life Assurance at 4x annual salary

Experience
- Previous experience working in an Accounts Receivable team within a large, complex organisation.
- Experience managing workloads within a medium-sized team in a high-volume transactional setting.
- Proven ability to resolve complex payment issues using data analysis and problem-solving skills.
- Good understanding of month-end processes, reporting, and reconciliations.
- Strong Excel skills; experience of D365 is desirable.

About you
- Strong communication and interpersonal skills, with the ability to work collaboratively with internal and external stakeholders.
- Commitment to ethical principles including integrity, objectivity, confidentiality, and professional behaviour.
- Enthusiastic and motivated to contribute to continuous improvement and high-quality service delivery.

Qualifications
- A good understanding of double-entry bookkeeping and the impact of accounting entries.
- Ideally studying towards an AAT or CCAB-recognised accounting qualification (study support available where applicable).
- Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.