Location
West London

Hours
0-40 hours per week, including availability to work some weekends

Salary
£15.00 per hour

About the Role
As a Floor Supervisor, you will oversee a busy housekeeping department, working alongside a team to ensure cleanliness throughout guest and hotel premises. You will maintain high standards of guest satisfaction and operational efficiency in collaboration with the Head Housekeeper. Your responsibilities include organising staff rotas, supporting ongoing training and development of the housekeeping team, and ensuring compliance with HotelCare and client standards. You will work in a fast-paced, high-energy environment, checking the quality of rooms and meeting daily targets while adhering to health and safety policies.

Company Overview
HotelCare is the UK's leading hotel support services provider with over 30 years of experience, serving more than 200 hotels nationwide. We deliver premium staff and services including cleaning over 10,000 rooms daily across apartments, leisure facilities, public areas, and corporate offices. In partnership with ICE UK and Abbe Ltd, we implement sustainable cleaning solutions to reduce our carbon footprint while maintaining exceptional service quality.

Benefits
- Up to 28 days paid holidays
- Permanent position with flexible working hours
- Free lunch on duty (site dependent)
- Full on-site training
- Salary Finance with exclusive rates (loans or wage advances available after probation)
- Career progression opportunities including HotelCare Apprenticeships
- Automatic enrolment into workplace pension after 3 months’ service
- Recognition, incentives, and awards

Experience
- Prior supervisory experience in hospitality, specifically housekeeping or related areas
- Strong knowledge of housekeeping operations and team coordination

About you
- Physically able to lift, bend, and stand for extended periods
- Able to work independently and as part of a team
- Strong time management and attention to detail
- Flexible, adaptable, and willing to learn
- Positive ‘Can Do’ attitude
- Ability to prioritise, multi-task, and work under pressure
- Excellent customer service skills
- Self-motivated, accountable, and able to work confidentially with integrity
- Awareness of safety regulations and compliance
- Willingness to work different or additional hours as required to meet company and client needs