Location
London

Hours
0-40 hours per week, including availability to work some weekends

Salary
£14.00 per hour

About the Role
As a Floor Supervisor, you will oversee a busy housekeeping department, working alongside a team to ensure cleanliness throughout guest and hotel premises. You will maintain high standards of guest satisfaction and operational efficiency in collaboration with the Head Housekeeper. Your role involves working in a fast-paced, high-energy environment, checking room quality, organising staff rotas, supporting the housekeeping team with ongoing training and development, and ensuring compliance with HotelCare and client standards. You will also be responsible for meeting daily targets and adhering to all health and safety policies, including reporting maintenance issues, hazards, accidents, or injuries.

Company Overview
HotelCare is the UK’s foremost hotel support services provider with over 30 years of experience, serving more than 200 hotels nationwide. We deliver premium staff and services, cleaning over 10,000 rooms daily across apartments, leisure facilities, public areas, and corporate offices. In partnership with ICE UK and Abbe Ltd, we implement sustainable cleaning solutions to reduce our carbon footprint while maintaining quality service.

Benefits
- Up to 28 days paid holidays
- Permanent position with flexible working hours
- Free lunch on duty (site dependent)
- Full on-site training
- Salary Finance with exclusive rates (loans or wage advances available after probation)
- Career progression opportunities including HotelCare Apprenticeships
- Automatic enrolment into workplace pension after 3 months’ service
- Recognition, incentives, and awards

Experience
- Prior supervisory experience in hospitality, specifically housekeeping or related areas
- Strong knowledge of housekeeping operations and team coordination

About you
- Physically able to lift, bend, and stand for extended periods
- Ability to work independently and as part of a team
- Strong time management and attention to detail
- Flexible, willing to learn, and adaptable to organisational needs
- Positive ‘Can Do’ attitude with ability to prioritise and multi-task
- Excellent customer service skills
- Self-motivated, accountable, and able to work confidentially with integrity
- Ability to work under pressure and follow instructions
- Awareness of safety regulations and compliance

Flexibility
You may be required to work different or additional hours and carry out reasonable additional tasks to meet the needs of the company and its clients.