Location
West London

Hours
0-40 hours per week, including availability to work some weekends

Salary
£15.00 per hour

About the Role
As a Floor Supervisor, you will oversee a busy housekeeping department, working alongside a team to ensure cleanliness throughout guest and hotel premises. Your role involves maintaining high standards of guest satisfaction and operational efficiency in collaboration with the Head Housekeeper. You will work in a fast-paced, high-energy environment, checking the quality of rooms, organising staff rotas, supporting the housekeeping team with ongoing training and development, and ensuring compliance with HotelCare and client standards. You will also be responsible for meeting daily targets and adhering to all health and safety policies, reporting any maintenance issues, hazards, accidents, or injuries promptly.

Company Overview
HotelCare is the UK's foremost hotel support services provider with over 30 years of experience, serving more than 200 hotels nationwide. We deliver premium staff and services, cleaning over 10,000 rooms daily across various sectors including apartments, leisure facilities, public areas, and corporate offices. We partner with ICE UK and Abbe Ltd to implement sustainable cleaning solutions that reduce our carbon footprint while maintaining exceptional service quality.

Benefits
- Up to 28 days paid holidays
- Permanent position with flexible working hours
- Free lunch on duty (site dependent)
- Full on-site training
- Salary Finance with exclusive rates for loans or wage advances (available after probation)
- Career progression opportunities including HotelCare Apprenticeships
- Automatic enrolment into workplace pension after 3 months’ service
- Recognition, incentives, and awards

Experience
- Prior supervisory experience in hospitality, specifically housekeeping or related areas
- Strong knowledge of housekeeping operations and team coordination

About you
- Physical ability to lift, bend, and stand for extended periods
- Ability to work independently and as part of a team
- Strong time management and attention to detail
- Flexibility and willingness to learn
- Positive, ‘Can Do’ attitude with adaptability to organisational needs
- Ability to prioritise, multi-task, and provide excellent customer service
- Self-motivated, accountable, and able to maintain confidentiality and integrity
- Ability to work under pressure and follow instructions
- Awareness of safety regulations and compliance

Flexibility
You may be required to work different or additional hours beyond those initially notified and carry out reasonable additional tasks to meet the needs of the company and its clients.