Location
West London

Hours
0-40 hours per week, with availability required to work some weekends

Salary
£15.00 per hour

About the Role
As a Floor Supervisor, you will oversee a busy housekeeping department, working alongside a team to ensure cleanliness throughout guest and hotel premises. You will maintain high standards of guest satisfaction and efficiency in collaboration with the Head Housekeeper. Your role includes organising staff rotas, supporting ongoing training and development of the housekeeping team, and ensuring all standards set by HotelCare and the client are consistently met. You will work in a fast-paced, high-energy environment, checking the quality of rooms and meeting daily targets. Compliance with all company health and safety policies is essential, including recording any maintenance problems, safety hazards, accidents, or injuries.

Company Overview
HotelCare is the UK's foremost hotel support services provider with over 30 years of experience, serving more than 200 hotels nationwide. We provide premium staff and services including cleaning over 10,000 rooms daily and servicing apartments, leisure facilities, public areas, and corporate offices. We collaborate with ICE UK and Abbe Ltd to introduce sustainable cleaning solutions that reduce our carbon footprint while maintaining quality service.

Benefits
- Up to 28 days paid holidays
- Permanent job with flexible working hours
- Free lunch on duty (site dependent)
- Full on-site training
- Salary Finance with exclusive rates – access to loans or wage advances (available after probation)
- Career progression opportunities including HotelCare Apprenticeships
- Automatic enrolment into workplace pension after 3 months’ service
- Recognition, incentives, and awards

Experience
- Prior supervisory experience in hospitality, specifically in housekeeping or related areas
- Strong knowledge of housekeeping operations and team coordination skills

About you
- Physical ability to lift, bend, and stand for extended periods
- Ability to work individually and as part of a team
- Strong time management and attention to detail
- Flexibility and willingness to learn with a ‘Can Do’ attitude
- Adaptability to organisational needs and ability to prioritise and multi-task
- Capability to provide excellent customer service
- Self-motivation, accountability, and ability to work confidentially with integrity
- Ability to work under pressure and follow instructions
- Awareness of safety regulations and compliance

Flexibility
You may be required to work different and/or additional hours beyond those initially notified and carry out additional reasonable tasks to meet the needs of the Company and its clients.