Location
West London

Hours
0-40 hours per week, with availability required to work some weekends

Salary
£14.00 per hour

About the Role
As a Linen Porter, you will be a vital member of the team, working in a dynamic hotel environment to manage linen efficiently. Your responsibilities include coordinating linen stock throughout the hotel, responding promptly to guest requests, and maintaining high standards that contribute to guest satisfaction and enjoyment. You will manage linen stock levels, coordinate deliveries, fulfill orders, and distribute linens while adhering to health and safety policies. Additionally, you will ensure proper storage and inventory management of linen, assist guests respectfully, collaborate with team members to meet cleanliness goals, and follow instructions from supervisors regarding cleaning schedules and specific tasks.

Company Overview
HotelCare is the UK's leading hotel support services provider with over 30 years of experience, serving more than 200 hotels nationwide. We deliver premium staff and services, cleaning over 10,000 rooms daily and supporting apartments, leisure facilities, public areas, and corporate offices. In partnership with ICE UK and Abbe Ltd, we implement sustainable cleaning solutions to reduce our carbon footprint while maintaining quality service.

Benefits
- Up to 28 days paid holidays
- Permanent position with flexible working hours
- Free lunch on duty (site dependent)
- Full on-site training
- Salary Finance with exclusive rates (loans or wage advances available after probation)
- Career progression opportunities including HotelCare Apprenticeships
- Automatic enrolment into workplace pension after 3 months’ service
- Recognition, incentives, and awards

Experience
Prior experience in a similar role within a hotel, resort, or hospitality environment is preferred but not mandatory. Familiarity with linen management procedures such as sorting, folding, and distribution is advantageous.

About you
- Physically able to lift, bend, and stand for extended periods
- Able to work independently and as part of a team
- Strong time management and attention to detail
- Flexible and willing to learn
- Positive 'Can Do' attitude
- Adaptable to organisational needs
- Able to prioritise and multi-task effectively
- Committed to providing excellent customer service
- Self-motivated and accountable
- Able to work confidentially and with integrity
- Capable of working under pressure and following instructions
- Awareness of safety regulations and compliance

Flexibility
You may be required to work different or additional hours beyond those initially notified and undertake additional reasonable tasks to meet the needs of the company and its clients.