Location
London

Hours
0-40 hours per week / Available to work some weekends

Salary
£14.00 per hour

About the Role
HotelCare, the UK's foremost hotel support services provider with over 30 years of experience, serves more than 200 hotels nationwide. We clean over 10,000 rooms daily and provide services across apartments, leisure facilities, public areas, and corporate offices. Partnering with ICE UK and Abbe Ltd, we implement sustainable cleaning solutions to reduce our carbon footprint while maintaining high-quality service.

As a Room Attendant, you will be integral to maintaining impeccable cleanliness standards and enhancing guest satisfaction in hotels across the country. You will work in a fast-paced environment, consistently delivering the highest levels of room cleanliness and guest care.

Key responsibilities include cleaning and tidying guest rooms to established standards, changing bed linens, replacing towels, emptying trash bins, restocking amenities, dusting furniture, vacuuming carpets, cleaning mirrors, sanitizing surfaces, maintaining stock levels of cleaning supplies, reporting maintenance issues, following supervisor instructions, adhering to safety protocols, ensuring guest room security and privacy, and providing professional and respectful service to guests.

Benefits
Up to 28 days paid holidays
Permanent job with flexible working hours to suit your lifestyle
Standard working hours 25+ per week (hours may reduce during low occupancy; contracted hours negotiable and guaranteed)
Free lunch on duty (site dependent)
Full on-site training
Salary finance with exclusive rates – access to loans or wage advances (available after probation)
Career progression opportunities including HotelCare Apprenticeships
Automatic enrolment into workplace pension after 3 months’ service
Recognition, incentives, and awards

Experience
Preferred experience in a similar role within the hospitality industry, particularly housekeeping or room attendant positions.

About you
- Physical ability to lift, bend, and stand for extended periods
- Ability to work individually and as part of a team
- Strong time management skills
- Attention to detail
- Flexibility and willingness to learn
- A ‘Can Do’ attitude
- Adaptability to organisational needs
- Ability to prioritise and multi-task
- Capability to provide excellent customer service
- Self-motivation and accountability
- Ability to work confidentially and with integrity
- Ability to work under pressure and follow instructions
- Awareness of safety regulations and compliance

Flexibility
You may be required to work different and/or additional hours from those previously notified and carry out additional reasonable tasks to meet the needs of the Company and its clients.