Location
West London

Hours
0-40 hours per week, with availability required for some weekends

Salary
£14.00 per hour

About the Role
As a Floor Supervisor, you will oversee a busy housekeeping department, working alongside a team to ensure cleanliness throughout guest and hotel premises. You will maintain high standards of guest satisfaction and operational efficiency in collaboration with the Head Housekeeper. Your responsibilities include organising staff rotas, supporting ongoing training and development of the housekeeping team, and ensuring compliance with HotelCare and client standards. You will work in a fast-paced, high-energy environment, meeting daily targets and upholding health and safety policies while reporting any maintenance issues or hazards.

Company Overview
HotelCare is the UK's leading hotel support services provider with over 30 years of experience serving more than 200 hotels nationwide. We deliver premium cleaning services across various sectors including apartments, leisure facilities, public areas, and corporate offices. Partnering with ICE UK and Abbe Ltd, we implement sustainable cleaning solutions to reduce our carbon footprint while maintaining exceptional service quality.

Benefits
- Up to 28 days paid holiday
- Permanent position with flexible working hours
- Free lunch on duty (site dependent)
- Full on-site training
- Salary finance with exclusive rates (available after probation)
- Career progression opportunities including HotelCare Apprenticeships
- Automatic enrolment into workplace pension after 3 months’ service
- Recognition, incentives, and awards

Experience
- Prior supervisory experience in hospitality, specifically housekeeping or related areas
- Strong knowledge of housekeeping operations and team coordination

About You
- Physically able to lift, bend, and stand for extended periods
- Ability to work independently and as part of a team
- Strong time management and attention to detail
- Flexible, adaptable, and willing to learn
- Positive, ‘Can Do’ attitude with self-motivation and accountability
- Ability to prioritise, multi-task, and work under pressure
- Excellent customer service skills
- Ability to work confidentially and with integrity
- Awareness of safety regulations and compliance
- Willingness to follow instructions and organisational needs

Flexibility
You may be required to work different and/or additional hours than initially notified and carry out additional reasonable tasks to meet the needs of the company and its clients.