Location
Bromley Civic Centre, London Borough of Bromley with hybrid working including home visits and a minimum of 2 days per week in the office.

Hours
Fixed Term (2 years), 36 hours per week, Monday to Friday, 9:00am - 5:00pm.

Salary
£40,352 - £42,584 per annum.

About the Role
Join our Housing Team and contribute to delivering high-quality, meaningful public services. The Home Improvement Agency (HIA) is seeking proactive, highly organised Grants and Adaptations Officers to join our expanding team. You will play a key role in ensuring Disabled Facilities Grants, discretionary loans, and home adaptation projects are delivered efficiently, effectively, and to a high standard. This includes supporting residents through the grant process, coordinating works, monitoring contractors, and ensuring compliance with relevant legislation and procedures.

The HIA provides essential support to residents by delivering aids and adaptations that enable people to remain independent, safe, and comfortable in their own homes. As we continue to transform and develop our services, this is an exciting opportunity to help shape new ways of working, influence best practice, and make a meaningful difference to the lives of Bromley residents.

Experience
- Experience of administering grants and adaptations, with a good understanding of relevant grants legislation.
- Knowledge of complete financial assessments (means testing) and experience of working with vulnerable residents.
- Excellent organisational and case management skills, with the ability to manage a varied workload.
- Strong IT skills and experience of maintaining accurate electronic records and case management systems.
- Ability to carry out property inspections and effectively monitor adaptation works.
- Excellent communication and interpersonal skills, with a customer-focused and empathetic approach.
- Ability to work independently while contributing positively to a collaborative team environment.

About you
Confident and knowledgeable housing professional passionate about delivering high-quality public services and improving resident outcomes.

Qualifications
- Qualification in Construction or a related discipline (desirable).
- Housing Health and Safety Rating System (HHSRS) qualification (desirable).
- Trusted Assessor qualification (desirable).