Location
65 Shepherd's Bush Green, London

Hours
Full Time (hours not specified)

Salary
Competitive salary

About the Role
Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from arrival, throughout their stay, until they receive their bill and depart. Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions. Contribute to our success as a business by ensuring the right rates are used, managing overbooking levels, and working with the team to maintain a full and happy house. Ensure everything is running smoothly and looking sharp, collaborating with the team to find solutions to any issues that arise.

Benefits
Competitive salary, 28 days holidays (inclusive of bank holidays), pension, and life insurance. A health cash plan to claim money back and access support for physical and mental wellbeing. Confidential hotline and network of mental health first aiders. Retail and hospitality perks through partners. A free night at The Hoxton and a meal for two upon starting. Meals provided during shifts. Excellent discounts across the Ennismore family for you and your nearest and dearest. A free night at The Hoxton every year and bonuses at milestone anniversaries. Opportunities to progress and switch roles within a global family of brands. Training academies and development programs. Extra time off to volunteer with partner charities. Regular team events including drinks and bi-annual parties. Enhanced family leave. An annual diversity and inclusion calendar of events to learn, celebrate, and make a positive impact.

Experience
Hotel or leisure related experience in a similar role. Familiarity with Opera or similar front desk operating systems and understanding of GDS is a strong advantage.

About you
You are an individual who values authenticity and diversity – no clones in suits here. You have a passion for hospitality, whether that’s a drink, a meal, an event, or a bed for the night. You strive to have a positive impact on the people you interact with, leaving them with a memorable experience. You are not precious, leaving egos at the door to help get things done. You are open to doing things differently and trying (almost) everything once. You enjoy good company and humor, and you want to be part of a team that works hard, supports each other, and has fun along the way.

Qualifications
No formal qualifications specified, but relevant experience and passion for hospitality are essential.