JOB TITLE: Head of IT Change Events, Data & Automation (CEDA) SALARY: Outside London: £111,469-131,140 per annum London: £130,671-153,730 per annum LOCATION: Halifax, Bristol, Edinburgh, Leeds, London and Manchester HOURS: Full-time - 35 hours per week WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of the above office sites ABOUT THIS OPPORTUNITY An exciting opportunity for a Head of IT to lead Change Events, Data Strategy and Automation across IT Service and Operations. The Head of IT CEDA at Lloyds Banking Group will be a visionary leader tasked with driving continuous improvement, innovation, and automation across IT Operations. This role is pivotal in enhancing service delivery through Change Events, Data Strategy, and Automation, ensuring high-quality, efficient, and positive outcomes for colleagues and customers. Duties and responsibilities Working across the organisation you'll have the following responsibilities: Leading the strategic direction for IT service delivery, focusing on Change Events, Data Strategy, and Automation. Overseeing the management of Change Events to minimize impact on services and operations. Driving the implementation of automation initiatives to streamline operations and improve service quality. Fostering a culture of continuous improvement, challenging the status quo and encouraging innovation within the team. Developing and executing a comprehensive Data Strategy to enhance decision-making and operational efficiency. Ensuring robust service management practices are in place, including risk management and compliance with regulatory obligations. Establishing and championing a collaborative culture built on trusting relationships to develop services in line with objectives that deliver great customer and colleague experiences. Working in close partnership with the Engineering community, operating proactively and influencing the continual improvement of the service offerings provided to the aligned business units. ABOUT US We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive. WHAT YOU'LL NEED Technical Experience as a head of IT: Track record as a Head of IT leading Change Events, Data Strategy and Automation across IT Service and in a similarly sized organisation. Service Management Industry Standards, Regulations and Practices: An extensive, solid understanding of industry standards and practices. Risk Management: Experience in Technology Operational risk management. Behavioural Exceptional Communication Skills: Strong stakeholder management, and inter-personal skills with the ability to tailor your approach. Influence and Gravitas: Influential personality with the ability to empower and encourage and to articulate ideas and information with gravitas, securing executive level assurance and advocacy. Innovation skills: And you're an innovator - actively and continuously evolving service, while remaining cost effective and in tune with industry developments. ABOUT WORKING FOR US Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you!