Location
Kings Hall Mews, London Borough of Barking and Dagenham (Schemes across London Boroughs including Medway in Kent, Bexley and Richmond)

Hours
Full-Time, 35 hours per week, Monday to Friday 9am to 5pm with occasional out of hours working as required

Salary
£35,951 to £39,531 per annum, dependent on experience, plus ECU Allowance*

About the Role
Join our Living Supported Housing team at London and Quadrant Housing Trust (L&Q) as a Housing Officer. This fixed term contract role (up to 12 months) offers the opportunity to work within our aspirational and forward-thinking team delivering quality housing management services to vulnerable customers aged 55 and over, and those with learning disabilities and mental health support needs. You will provide frontline housing management across multiple schemes, supporting residents to maintain their independence and live well.

Your responsibilities will include completing sign-ups and tenancy visits, carrying out health and safety checks, ensuring maintenance and repairs are completed, resolving neighbour disputes and anti-social behaviour, and offering tenancy advice and resident meetings. You will play a key role in improving resident satisfaction and building trust within the community.

This role requires agile working with 20% to 40% of contractual hours worked from the reporting office or working location. It is an essential car user post with an additional monthly allowance, requiring a full driving licence and access to a vehicle insured for business use.

Benefits include an excellent pension plan (up to 6% double contribution), 28 days annual leave rising to 31 days with length of service plus bank holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours paid volunteering days, lifestyle benefits, Employee Assistance Programme and more.

The successful candidate will need to apply for or hold a Basic Disclosure Barring Service (DBS) certificate to work within the team.

Experience
- Housing management experience working with vulnerable people
- Working knowledge of health and safety requirements related to property management
- Proficient in using complex IT and housing systems, including MS Office and remote working technology
- Strong written communication skills with experience in report writing and producing clear, accurate correspondence

About you
- Hard-working and able to work well under pressure
- Passionate about delivering excellent customer service
- Proven ability to solve problems independently and creatively
- Confident managing challenging situations with empathy and a positive attitude
- Adaptable to change and committed to supporting vulnerable residents

Qualifications
- Full driving licence and access to a vehicle insured for business use (essential)
- Basic Disclosure Barring Service (DBS) certificate or willingness to apply for one