Hob Title: Housing Operations Manager Salary: £54,881 This is a full-time fixed-term/secondment role for 6 months. Location: Stockwell Hybrid working available (Minimum of two days a week in the office) As the Housing Operations Manager, you will be responsible for leading the delivery of excellent housing services to MTVH customers across a large geographic area. You will be accountable for MTVH’s multi-tenure services within the area, acting as locality manager and building effective relationships with key stakeholders. You will support the Head of Housing Services in delivering comprehensive housing management services including tenancy management, lettings management, estate services, anti-social behaviour, fraud investigations, complaints resolution, resident engagement, fire non-technical housing checks and promote and realise the MTVH Vision in all activities and services. By leading and motivating a team of high performing Local Housing Managers and Tenancy Enforcement Leads you will be ambitious for your customers and delivering a commercial service that is sustainable. What you'll need to succeed: While a good working knowledge of Housing Practice, Housing Law and the principles of service charge management is essential, to really succeed it is your values and passion that will differentiate you. At MTVH our values of Care, Dare and Collaborate run through all that we do, and we’re looking for people who demonstrate these behaviours every day of the week. We are seeking people with an ambition to do things well for our customers whilst maintaining our commercial edge. At a time of continuing change, you should be able to demonstrate the ability to adapt to the circumstances and lead your team to achieve the same. As a critical factor in this role is working with both internal and external stakeholders in response to multi- faceted resident issues you will demonstrate the ability to thrive in a collaborating with others to achieve desired outcomes. The nature of this role means that the post holder will be regularly involved in activities with vulnerable adults who receive social care. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring Service once an offer of employment is made. A new check will be completed every three years. What you need to do now: If you're interested in this role, take a look at the attached Job Description for more details and if it’s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV. Please note :- we do not currently offer visa sponsorship. What’s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ‘Beliefs day’ once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit – interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.