Location
London Borough of Sutton

Hours
Tuesdays, 14:00 – 16:00

Salary
Grade 6 (SCP 19)

About the Role
We are seeking an encouraging and patient Digital Skills Facilitator to deliver a series of short, highly practical IT modules designed to build confidence in adult learners. Running on Tuesday afternoons, these successive 4-week courses are aimed at everyday basic tech users who want to develop their online skills, protect their personal information, and safely navigate modern digital platforms. You can apply to teach individual modules or the entire series of three: Develop your skills – Internet browsing, Develop your skills – Avoid the Hackers, and Develop your skills – Social Media.

As a facilitator, you will deliver weekly 2-hour sessions covering fundamental online skills, including safe web search strategies, identifying online scams and security threats, and navigating popular social media platforms. You will demystify cybersecurity by breaking down complex online safety concepts such as phishing, password management, and privacy settings into simple, actionable steps that prevent learners from falling victim to hackers.

You will support diverse abilities by providing highly supportive, hands-on guidance for learners with varying levels of confidence, ensuring a patient and pressure-free learning environment. Additionally, you will use simple formative assessment methods to ensure learners are applying safe practices and feel confident using their own devices or centre equipment.

Target Start Date: 22/09/2026

Experience
Experience delivering digital skills training or informal IT workshops to adults, senior citizens, or community groups is highly desirable. Excellent knowledge of internet browsers, online safety protocols, device security, and major social media platforms is essential.

About you
You are patient and empathetic with a warm, highly supportive facilitating style. You must be able to explain technical jargon in simple, everyday language without making learners feel overwhelmed. You are dedicated to inclusivity and closing the digital divide by building learner independence and confidence.

Qualifications
Relevant teaching or facilitation experience is preferred but not mandatory. A strong understanding of digital skills and online safety is required.