Location
London Borough of Sutton

Hours
Full Time, 9am to 5pm Monday to Friday. Hybrid working available with regular attendance in the office mandatory.

Salary
£31,158 per annum

About the Borough
The London Borough of Sutton is situated less than 30 minutes by train from Central London, with direct connections to London Victoria and London Bridge. Located in zone 5 with excellent transport links, Sutton offers award-winning parks and open spaces, low crime rates, affordable housing, and great schools. The borough enjoys high levels of resident engagement and satisfaction, delivering quality services while addressing financial challenges and involving residents in key issues and local developments.
Sutton is investing continuously in the health, wellbeing, and education of its residents and future generations, as outlined in the “Ambitious for Sutton” corporate plan. Home to the Royal Marsden Hospital and the Institute of Cancer Research, Sutton is developing the London Cancer Hub, aiming to be the world’s leading life-science district specializing in cancer research and treatment. This vision will create around 13,000 jobs and contribute £1.2bn annually to the UK economy. With regeneration projects including new homes and schools, Sutton is committed to supporting residents and vulnerable groups to maintain independence and balance support with independent living.
The Council is a key driver within the South London Partnership, focusing on strategic growth, regeneration, and investment across five outer south west London boroughs. Sutton aims to shape the future of the borough to make it a great place to live, work, and raise a family.

About the Service and Team
This role is part of the Communications sub-team within the London Borough of Sutton & Royal Borough of Kingston Shared Pension Service. Responsibilities include managing the pensions email inbox, handling enquiries from members, employers, and other pension scheme administrators via email and telephone, indexing incoming mail, and updating pension system data.
Interviews will be held online.

About the Role
- Answering the team telephone
- Indexing incoming post
- Managing the team’s email box
- Undertaking necessary ongoing training on LGPS Regulations

Our Offer to You
We are committed to nurturing talent and supporting your career development in a friendly, collaborative environment. Your ideas will be encouraged and supported by a dynamic and experienced management team.
Benefits include:
- Generous annual leave entitlement of 26-32 days plus bank holidays (pro-rata if part-time)
- Enhanced maternity, paternity, shared parental, adoption, and dependents leave
- Two volunteering days per year
- Flexible working under the Smarter Working Scheme (role dependent)
- Adjustable and agile working arrangements with Google Chromebooks
- Access to a learning and development portal
- Discounts at local shops, restaurants, gyms, and leisure centres
- Interest-free season ticket loans
- Local Government Pension Scheme membership
- Bicycle loan facilities and cycle to work scheme
- Electric vehicle leasing scheme
- Confidential health, wellbeing, and counselling support

Experience
Administration experience and strong communication skills, both verbal and written, are essential. Prior experience with the Local Government Pension Scheme (LGPS) is desirable but not required as full training will be provided.

About you
You must be self-motivated, able to work independently, and capable of prioritising your workload to meet strict deadlines. You will be a team player, collaborating on complex queries with other teams when required. The ability to interpret complex legislation and explain it clearly in plain English when responding to member queries by email and phone is essential. A commitment to continuous personal development is also required.

Qualifications
No specific qualifications are stated; however, a willingness to learn and develop within the role is essential.