Location
Stepney Green, London

Hours
Full Time (hours not specified)

Salary
Negotiable

About the Role
The Leasing Associate plays a vital role in delivering daily operational responsibilities to create an exceptional 24/7 resident experience. This position involves marketing, building maintenance, tenancy administration, and ensuring residents receive service levels that exceed expectations. The Leasing Associate builds strong relationships with contractors, suppliers, and third parties to maintain seamless community operations.

Key responsibilities include conducting sales and leasing activities such as property viewings, following up on enquiries, and converting leads to achieve targeted leasing numbers. The role requires planning and organizing daily activities efficiently, maintaining accurate data capture systems, and providing a warm and professional welcome to onsite enquiries and potential residents.

Additional duties include managing cancellations, responding to online and email enquiries, supporting other communities when needed, inspecting the community and leasing materials, and delivering comprehensive front-of-house customer service. The Leasing Associate also supports resident events, assists with move-in and move-out processes, develops local knowledge relevant to resident needs, screens visitors and contractors, and handles customer queries and complaints in line with company procedures.

The role requires teamwork, respect for colleagues, completion of health and safety compliance activities, administrative tasks such as logging maintenance requests and updating databases, managing resident parcels and deliveries, and attending to minor cleaning needs proactively.

Experience
Significant experience in a sales role within world-class accommodation, hospitality, leisure, or reservations/membership environments is required. Proven customer service skills and the ability to meet and exceed sales targets are essential.

About you
- Good level of general education.
- Proficient in Microsoft Office (Word, Excel, Outlook) and property operations software (training provided).
- Excellent customer service and communication skills.
- Ability to influence, adapt quickly, and stay motivated by exceeding targets.
- Strong organizational skills with the ability to multitask and prioritize while maintaining accuracy.
- Culturally aware with adaptable relationship building, communication, and negotiation skills.
- Approachable, welcoming team player.
- Proactive with a can-do attitude and ability to act autonomously.
- Skilled in using online and web tools for research and information presentation.
- High attention to detail in personal presentation.
- Fluent in English, both verbal and written communication.

Qualifications
No specific qualifications are stated; however, relevant experience and skills as outlined above are required.