Location
London, Stratford (Reporting Office)
Covering West Region (North and West London, may require cover outside of the M25)

Hours
Full Time - 35 hours per week, Monday to Friday
Fixed Term Contract until July 2025
Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Salary
£32,881 to £36,069 per annum (London weighted salary) depending on experience plus ECU allowance if policy requirements are met
It is essential to have a valid driving licence and access to a vehicle for this role

About the Role
Join our Lettings Team at London and Quadrant Housing Trust (L&Q) and be part of our revamped Housing Management Division as a Lettings Officer delivering excellent service to residents. This role offers an exciting opportunity for customer-focused team players who want to make a difference.

As a Lettings Officer, you will be responsible for letting the Trust’s homes, ensuring excellent customer service to existing residents, prospective residents, and stakeholders. You will take ownership of driving efficiency to let properties within agreed timescales while adhering to policies and procedures.

The role requires the ability to produce results, manage a demanding workload, work under pressure, and prioritise effectively. Benefits include an excellent pension plan (up to 6% double contribution), 28 days annual leave rising to 31 days with length of service plus bank holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours paid volunteering days, lifestyle benefits, Employee Assistance Programme, and more.

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Experience
Previous lettings experience is essential. Experience in dealing with the allocations and lettings process is highly desirable.

About you
You are a self-motivated, confident individual with a commercial mindset and excellent attention to detail. You are passionate about delivering outstanding customer service and committed to upholding the high standards and values of L&Q. The ability to learn and use business systems effectively is important.

It is essential that candidates are car owners/drivers with a valid driving licence and access to a vehicle.

Qualifications
Not explicitly stated, but relevant experience and skills in lettings and allocations are required.