Location
South London and South West London (including Croydon, Wandsworth, Sutton, Kingston upon Thames, Lambeth, Southwark)

Hours
Full Time - Shift pattern between 8am and 5pm Monday to Friday with call outs on a rota basis

Salary
£41,500 to £46,000 per annum, dependent on experience

About the Role
Join L&Q’s Maintenance Service as one of two Reactive Maintenance Supervisors. One position is a 12-month fixed term contract covering South West London, and the other is a permanent role covering South London. Candidates should specify which position they are applying for or if they wish to be considered for both.

You will supervise approximately 10 multi-trade and specialist maintenance operatives working across the neighbourhood. Reporting to the Maintenance Team Manager, you will liaise regularly with Housing Management, Property Services, Surveying, Caretaking, Planning and Scheduling teams, the Contact Centre, and other Supervisors to ensure consistent, high-quality service delivery.

L&Q is a values-driven organisation where people managers confidently challenge unwanted behaviours and foster an inclusive, positive team environment. You will contribute to meeting financial and customer service targets by analysing data, predicting outcomes, and advising on corrective actions. Strong financial acumen and budget management experience are essential.

This role requires a focus on high-quality work with a first-time fix approach, providing technical advice on complex jobs, and developing the skills and professional growth of your team. You will engage with contractors and Contracts Managers to monitor and report on performance. Health and Safety knowledge, including asbestos awareness, is critical to ensure compliance and proactive risk management.

Early applications are encouraged as L&Q reserves the right to close the vacancy and interview earlier than the stated closing date of 6th October at 9am. Interviews will be held on 14th October at the Sidcup office.

Benefits
Excellent pension plan (up to 6% double contribution), 28 days annual leave rising to 31 days with length of service plus bank holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours paid volunteering days, lifestyle benefits, Employee Assistance Programme and more.

Experience
- Supervising a team within a reactive/responsive maintenance service in social housing, local authority, or similar environment
- Proven technical knowledge of trades and maintenance
- Experience managing budgets and delivering KPIs
- Leading dispersed teams and managing performance through informal and formal processes
- Managing absence and contributing to recruitment decisions

About You
- Strong customer service skills with a passion for inclusive working practices
- Confident communicator with clear, concise verbal and written skills
- Ability to motivate and develop others, fostering a positive mindset aligned with organisational values
- Confident in providing technical advice on complex jobs and hard fixes
- Proactive in Health and Safety, including asbestos awareness, and able to enforce compliance within your team
- Able to liaise effectively with contractors and internal teams
- Full manual driving licence

Qualifications
No specific qualifications stated, but relevant experience and knowledge in maintenance supervision, health and safety, and budget management are essential.