Location
London

Hours
Full Time (hours not specified)

Salary
Competitive salary range (details not specified)

About the Role
The Communities and Engagement team manages a portfolio of researcher and author engagement channels, including online communities, blogs, seminars, and social media. The Manager, Researcher Engagement supports the delivery of Springer Nature's researcher engagement strategy, focusing on digital research seminars, virtual events, and connected engagement experiences across Research Communities and related platforms. This role is responsible for the day-to-day coordination and delivery of events, contributing to engaging, well-executed experiences that meet researcher and author needs, support wider engagement goals, and help build long-lasting relationships with academic audiences.
Working closely with internal stakeholders, platform teams, Community Managers, and external partners, this role helps implement best practice, repeatable processes, and scalable delivery models for digital events and engagement activity. It supports teams across Springer Nature to deliver events effectively at scale, while providing selective hands-on support for priority or complex initiatives.

Role Responsibilities
Programme and Events: Supporting the delivery of Researcher Engagement initiatives, particularly digital events.
Platform Development and User Experience: Improving how users experience events and move between engagement platforms.
Stakeholder and Partner Engagement: Enabling effective delivery and growth through collaboration and alignment.

Key Skills
Strategic mindset, project management, data analytics, multimedia savvy, customer-focused, process optimisation, writing skills, collaboration, effective communication, decision quality, drives engagement, builds networks.

Experience
- University degree or equivalent experience
- Experience delivering digital events, webinars, seminars, or online engagement programmes
- Experience supporting scalable event programmes, audience growth, or digital engagement activity
- Experience working with digital platforms, community platforms, vendors, and cross-functional teams
- Ability to use data, feedback, and audience insight to improve delivery and performance
- Experience developing repeatable processes, templates, playbooks, or guidance
- Professional fluency in English

About You
- Excellent communication, stakeholder engagement, and collaboration skills
- Strong organisation, prioritisation, and time-management skills
- Strong delivery focus with attention to quality, detail, accessibility, and user experience
- Structured, proactive problem-solving approach
- Customer-focused with ability to build strong relationships
- Understanding of researcher, author, publishing, or scholarly communications environments is desirable
- Scientific background is desirable

Qualifications
University degree or equivalent experience