Location
Hybrid with travel across the South of England

Hours
Full Time

Salary
£98,896.86 per annum

About the Role
Are you a strategic leader with a passion for operational excellence in complex, secure environments? As the National Delivery Director, you will play a pivotal role in delivering high-quality Facilities Management (FM) services across the Southern Prison Estate. Reporting to the Operations Director, you will lead multi-disciplinary teams, ensure compliance and performance across both hard and soft FM services, and act as a key liaison with stakeholders including the Ministry of Justice (MoJ), HMPPS, and site Governors.

Key Responsibilities:
- Support the execution of FM strategy across the East of England, Greater London, and South & Southwest Central regions.
- Collaborate with Regional Account Directors and site teams to ensure safe, efficient, and compliant service delivery.
- Drive performance, resource management, and budget oversight across your direct reports.
- Ensure statutory, regulatory, and contractual obligations are met across health & safety, engineering, and environmental compliance.
- Champion continuous improvement and soft services compliance across the estate.
- Represent Operations at client meetings, inspections, and audits.
- Lead engagement with prison management, HMPPS, and internal governance boards.
- Inspire and develop high-performing teams, fostering a culture of accountability, inclusion, and service excellence.
- Support workforce planning and talent development.
- Identify opportunities for cost reduction, service innovation, and operational transformation.
- Lead mobilisation and change initiatives as delegated by the Operations Director.

This is a rare opportunity to make a meaningful impact in a high-profile, socially important environment. If you are ready to lead with purpose and drive operational excellence, we would love to hear from you.

Our Commitment
We are passionate about promoting diversity and creating a workplace where all employees have a voice, feel a sense of belonging, and are empowered to be their true selves. We champion diversity and inclusion through ongoing learning, training, and career progression opportunities.

Note
GFSL has been notified by its shareholder (MOJ) that FM services will transfer to a private sector provider in Spring 2026 following a procurement process. Further details will be shared as the programme progresses.

Experience
- Proven senior FM leadership experience in secure, regulated, or complex environments.
- Demonstrated success managing multi-site or regional teams.
- Experience with public sector contracts including PFI, PPP, and MoJ frameworks.
- Strong knowledge of statutory compliance, health & safety, and risk management.
- Experience in the custodial or justice sector is essential.

About You
- Strategic and operational thinker with excellent stakeholder engagement and communication skills.
- Inspirational leader who fosters accountability, inclusion, and service excellence.
- Ability to drive continuous improvement and operational transformation.
- Collaborative team player who supports workforce planning and talent development.

Qualifications
- IWFM Level 5 (or equivalent).
- IOSH or NEBOSH certification.

Key Behaviours
- Working Together
- Managing a Quality Service
- Making Effective Decisions
- Seeing the Bigger Picture
- Communicating & Influencing
- Delivering at Pace