Location
South East London and Kent (Reporting Office: London, Stratford)

Hours
Part Time - 24 hours per week, Monday to Wednesday 09:00 - 17:00

Salary
£24,653 to £27,017 per annum (London weighted salary, pro rata FTE £35,951 – £39,531) plus ECU allowance*

Contract Type
Fixed Term Contract until October 2026

Working Pattern
Hybrid working with 20% - 40% of contractual hours to be worked from the reporting office/working location

About the Role
Join our South East and Kent Neighbourhood Team at London & Quadrant Housing Trust (L&Q) as a Neighbourhood Housing Lead and play a key role in delivering an excellent service for residents. This is an exciting opportunity for a customer-focused team player who is passionate about making a positive impact.

In this role, you will support the Housing Management team to provide a reliable, repeatable, and consistent service for residents. You will be instrumental in improving resident satisfaction, building trust, and ensuring residents have homes they are happy in. You will be the primary relationship holder for residents within your patch, which will cover approximately 500 – 600 homes aligned with local authority areas.

Benefits include an excellent pension plan (up to 6% double contribution), 28 days annual leave rising to 31 days with length of service plus bank holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours paid volunteering days, lifestyle benefits, Employee Assistance Programme, and more.

Early applications are encouraged as the advertisement may close and interviews may be held earlier than stated.

Experience
- Proven track record of building strong relationships with colleagues and residents
- Demonstrable experience in a similar role
- Ability to manage a complex workload and meet important deadlines
- Stakeholder management experience and ability to engage with a diverse customer base

About you
- Customer-focused with a passion for delivering excellent service
- Strong problem-solving skills with grit and determination
- Can-do attitude motivated by keeping promises to residents
- Willingness to challenge the business to achieve the best outcomes
- Excellent time management skills

Qualifications
- Valid driving license and access to a car for work use