Location
Westminster Bridge Rd, London with office days based in Wandsworth

Hours
Flexible and hybrid working arrangements

Salary
£39,794 per annum

About the Role
Are you a people person who loves getting things done and making a difference in your community? Do you believe in doing the right thing, keeping promises, and celebrating diversity? If so, we’d love to hear from you. As a Neighbourhood Manager, you will be the face of Peabody in your designated neighbourhood, working closely with residents and colleagues to support tenancy management, wellbeing, and community safety. You will spend most of your time out in the community, with office days generally on Monday and Friday, providing flexibility to be visible and accessible to residents.

Your typical day might include welcoming new tenants and helping them settle in, attending Residents’ Association meetings to listen and respond to local concerns, inspecting estates alongside Repairs or Estates Services colleagues, and supporting vulnerable residents who need your help. You will actively engage residents in managing their homes and neighbourhoods, developing and improving services to meet their needs.

Key responsibilities include being the single point of contact for customers in your area, managing complaints, lettings, and community safety; creating and delivering costed Neighbourhood Plans to improve satisfaction and performance; carrying out estate, scheme, and property inspections; championing customer engagement; and collaborating with internal teams and external partners to build safe, inclusive, and vibrant neighbourhoods.

Experience
- Experience in a customer-facing role, ideally in housing management and preferably within the social housing sector.
- Knowledge of tenancy and leasehold management and enforcement, with experience of safeguarding.

About you
- Someone who embodies our values: Be kind, do the right thing, love new ideas, celebrate diversity, keep promises, and pull together.
- Resilient, compassionate, and flexible with a positive, can-do approach.
- Organised and able to self-manage a varied caseload, prioritising effectively.

Qualifications
- Prepared to undertake a Level 3 qualification in Housing Management if not already held.
- A full UK driving licence and access to a vehicle is required.
- This role requires a Basic DBS check.
- Right to work in the UK is essential; visa sponsorship is not available.