Location
Kings Hall Mews, London

Hours
Full Time - 36.25 hours per week

Salary
Starting at £28,887 per annum

About the Role
Join the Clean Start Team at London and Quadrant Housing Trust (L&Q) as an Operational Mentor within the Grounds Maintenance team. You will work alongside operatives delivering grounds maintenance services across contracted sites, including hard and soft landscaping tasks such as grass cutting, weed suppression spraying, leaf clearance, and removal of unwanted tree growth.

In this role, you will lead and mentor a diverse local team on site, providing constructive feedback and actively developing team members. You will ensure customer standards and targets are met, accurately record time on site, and contribute to a positive customer experience. Your proactive approach will include learning from customer feedback to continuously improve service delivery.

L&Q’s mission is to create clean, safe communities that residents can proudly call home. As an Operational Mentor, you will play a key role in supporting this mission through effective team leadership and high-quality grounds maintenance services.

Experience
- Relevant grounds maintenance experience
- Experience leading a team or demonstrable leadership skills
- Good understanding of health and safety regulations in a corporate environment
- Experience using a variety of equipment and hand tools
- Chipping and chainsaw experience is desirable

About you
- Excellent customer service and communication skills
- Positive, can-do attitude
- Ability to mentor and develop team members
- Proactive and responsive to customer feedback
- Full driving licence with ability to drive L&Q fleet vans

Qualifications
- PA1 and PA6 City and Guilds qualifications are advantageous
- Knowledge of COSHH legislation
- Enhanced Disclosure Barring Service (DBS) certificate required or willingness to apply for one